Full-time / Part-time

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Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve

MAIN PURPOSE

• The Retail Operations Manager is responsible for managing retail network-wide daily operations including maintenance, inventory control and projects. The individual will support the Retail team and VP of Retail in driving sales and customer service excellence through sales support assistance with tactical and daily operations. Additionally, will assist in identifying and producing solutions by creating procedures, revising policies and training Retail team members as directed; and should seek to support the Retail network’s team goal to strengthen communication with the field and internal partners. Provides support, guidance and assistance to Corporate Retail Team, Regional Directors, and Boutiques
• Develop, implement, and maintain boutique operating policies and procedure manual. Partner with Loss Prevention and Finance
• Manage and participate in store openings, closings, and relocation schedules and plan of action strategies
• Responsible for communicating company directives, policies, and procedures as they pertain to in-store boutique operations
• Support, coordinate and participate in bi-yearly physical inventory process
• Develop and manage client service excellence programs for boutiques
• Responsible for networking and developing operational best practices within retail network and corporate personnel
• Active participation in Boutique visits and Physical Inventories
• Monthly, Quarterly, Yearly Boutique KPI Productivity, Newsletter Reporting. Responsible for the follow up and implementation of adjustment of the KPIs of the full retail network

Education:

• Bachelor’s degree in marketing, finance, social studies or similar
• Required experience:
• Similar job position in other companies
• Luxury sales knowledge and supervisory experience
• Capacity to manage and develop high profile teams
• Technical skills / abilities:
• Fluency in finance skills
• Strong analytical skill, advanced Excel and similar
• Fluent English, French would be a plus
• High organizational skills
• Capacity to execute many tasks at the time
• Personal skills
• Structured and methodical mindset
• Presentation skills
• Attention to luxury and detail
• Capacity to interact with different areas of the Company