Building the bank of tomorrow takes more than skills. , It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential

• We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms
• Our +1000 employees work in a flexible way, without dress code and in multicultural teams. , By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment
• We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success

Team Mission and Stakeholders

• Are you ready to take on a key role at the intersection of technology and trading? Join our “Trading Services” team, where your skills will help ensure the smooth operation and support of our trading platforms. As part of a team of six, you’ll work on analyzing complex issues, investigating incidents, and implementing practical solutions to maintain the reliability of our systems
• In this role, you’ll also use your scripting skills to develop temporary fixes and improve processes while collaborating with other teams to address technical challenges. Your contributions will be essential in supporting platforms and ensuring its continued performance
• If you’re looking for a role that combines problem-solving, technical expertise, and collaboration in a fintech environment, we’d be happy to have you join us

Job Description

• After a training period on our technologies (Oracle, Perl, Bash, Python), internal systems and the trading world, you will:
• Assist numerous departments of Swissquote on issues relating to the technical aspects of our Trading platforms
• Proceed to the first step of investigation and solve complex and critical cases to ensure Tradability, products availability and risk exposure
• Maintain, operate and update our customer databases using your SQL knowledge
• Develop new automation tools to continuously improve the performance of the support of our trading systems
• Perform strong technical investigation for our clients and other departments
• Provide level 2 and 3 support for our clients
• Develop and optimize internal tools
• Coordinate with development teams to solve critical cases
• Participate in the daily monitoring of our IT Systems by executing and implementing specific checks
• Be part of an on-call rotation to provide 24/7 support, ensuring incidents are addressed promptly and system downtime is minimized

Qualifications

• Degree in Information Systems (for example Bachelor HES or similar) and a passion for IT
• Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash) and Git
• Very good knowledge of French and Strong working knowledge of English (minimum B2)
• Strong problem solving skills and eager to work on critical systems
• A strong interest in the fintech/trading world as well as excellent communication skills for collaborating with cross-functional teams
• A keen interest in Trading platforms/systems (knowledge of MT4/MT5 a strong asset)
• An affinity in financial instruments (stocks, derivatives and Forex)
• Any Banking or other financial services experiences is valuable
• A first professional experience
• Knowledge of REST API
• Knowledge of Perl