Full-time / Part-time

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Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity

MAIN PURPOSE

• The Customer service Director is responsible for the Customer Service activity in the Mexican platform. The scope of responsibilities extends to all the Group’s Maisonsthat have delegated their customer service to this local shared service function
• Participate in the management decision-making concerning:
• Responsible for planning, Budget, and Cost Control of the customer service operations & i
• mplement corrective action if necessary