Sophia Genetics SA

Do you have strong experience building digital communities and a background in digital marketing? Are you interested in connecting your skills with an organisation dedicated to purpose? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Marketing Team as a Digital Projects Specialist / Digital Community Lead , and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This role is initially a 6 Month contract to support the launch of the SOPHiA GENETICS Digital Community, with scope for longer opportunity. Make the most of our hybrid work schedule, allowing 2 days per week from home and 3 days per week in our beautiful Rolle HQ. Our mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission Reporting to the Digital Marketing Manager, you will be responsible for the pending launch of the SOPHiA GENETICS Digital Community. The value you bring: Support/Lead the ongoing build and design of the Digital Community Platform (utilising Gainsight), and manage content structure in collaboration with Graphic Design, Content & Digital Marketing colleagues. Support the community with onboarding new members, setting up user roles and responding to member inquiries Track engagement metrics and analyse user feedback to enhance community experience and suggest platform improvements Support the technical integration of the community platform with Salesforce and Pardot Requirements We know that every background is different, but to be best set for success we see you bringing: 5+ Years in Digital Marketing Direct working experience building, managing or supporting a digital community (and familiar with platforms – Ideally Gainsight) Understanding of web-based applications, user experience (UX) principle and basic knowledge of HTML/CSS all valuable Proven ability to drive data analysis, with reporting skills to track user engagement As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion. As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage. Benefits You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview: Sickness and Accident coverage through Helsana Meal Vouchers at 90CHF PM with our partner cafeteria A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit Free parking in an easy to access location A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts: ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Starting Date: ASAP Location: Rolle, CH (Hybrid) Contract: 6 Month Contract (scope for extension/longer)

Do you have direct experience leading the customer services function for an international software organisation, with a passion to understand and provide value for the end user? Do you want to leverage your skills in an organisation truly driven by purpose? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Customer Services Team as our new Head of Customer Services (Director / Senior Director), and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. Make the most of our hybrid work schedule, with 2 days per week from home and 3 days per week collaborting with colleagues in our beautiful Rolle HQ. This is an office-hybrid role, but suitably qualified candidates across EU5 and the US can be supported with relocation! Our mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your mission Reporting to the VP, Customer Experience you will be responsible for leading and driving our Global Customer Services team. Sitting at the heart of customer engagement, you will oversee the creation and implementation of strategies to ensure a positive & satisfying customer experience The value you add Lead our Global Customer Services team and drive best practices to enable business growth and drive customer retention. Own all customer satisfaction analytics, including Data collection, analysis, dashboarding reporting and forecasting. Collaborate with other departmental leaders including sales, supply chain, product management and operations to identify how customer satisfaction can be improved, or weaknesses in the customer experience can be eliminated Identify gaps between internal systems, processes & tools and accordingly implement scalable solutions, ideally utilising automated or AI tools, to reduce the reliance on manual processes and improve efficiencies Requirements We know that every background is different, but to be best set for success we see you bringing: 10+ Years within Customer Services, with direct experience leading customer service teams globally Industry experience within international software organisations providing B2B platform solutions System familiarity with Salesforce, SFDC and Dynamics ERP is valuable, and as we look to optimise and automate process, previous experience implementing AI/Automation tools across Customer Services would be highly valuable You'll be comfortable engaging up to C-Level to drive support, implementation and adoption of Customer Service Best Practices As a public organisation facing ongoing commercial growth, you will bring a success-orientated and solutions-focused mindset that embraces team collaborations, change, growth and inclusion. As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage. Benefits You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview: Sickness and Accident coverage through Helsana Meal Vouchers at 90CHF PM with our partner cafeteria A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit Free parking in an easy to access location A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts: ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Starting Date: ASAP Location: Rolle, CH (Hybrid) Contract: Permanent

Our Mission We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Frontend Software Developer to join our team in Bidart, France or Rolle, Switzerland. Your Mission Our products are used by hundreds of healthcare institutions globally and provide world leading capabilities for the analysis of genomic, clinical, and imaging data. Our platform is a one-of-a-kind globally distributed information system that brings together hospitals and labs to provide data ingestion and processing, analysis, and modeling, reporting and intelligence, distribution and sharing of a multitude of complex sources of structured and unstructured data, including genomics, imaging, and clinical data, delivered as a multi-tenant SaaS platform on the cloud. Your mission will be to help to expand the functionality of our genomics platform. As our Frontend Software Developer , you will contribute to the development of high-quality, reliable software by actively participating in the design, implementation, testing, deployment, and maintenance of production systems. You will collaborate closely with other team members, sharing technical expertise and promoting best practices. Your contributions will help ensure that our software solutions are robust, scalable, and meet the needs of our organization. The value you add Executes the SDLC: Owns end-to-end delivery of software components assigned by the team leader including design, implementation, testing, deployment, maintenance, and support Develop front-end and (limited) related back-end features as well as suggest new designs for the services that the team owns Collaborate with other teams to understand their issues and propose and implement solutions Drives design of individual components and modules while engaging opinions of more senior technical staff Actively participates in code review Performs work estimation and risks assessment Communicates with PMO, Product, QA, and other stakeholders as necessary to develop product Shares engineering best-practices with peers, and helps support more junior members of the team Requirements Bachelor's degree in computer science, engineering, or related fields At least 2 years’ experience as a professional Software Engineer Fluent in English to a business level Proficiency in React (for frontend) is essential. Familiarity in any scripting language is a plus Experience with Azure Cloud and AKS, alongside tools like Terraform and GitLab CI/CD is a plus Agile principles a plus Continuous Integration/ Continuous Delivery a plus Benefits You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch We also offer: A flexible, friendly and international working environment with a collaborative atmosphere An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. A fast-growing company with plenty of opportunity for personal growth and development A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning The Process Apply now with your CV and any supporting information. All resumes MUST be in English for a successful review. Start Date : ASAP Location: Bidart, France or Rolle, Switzerland (3 days in office) Contract: Full-Time, Permanent

Do you have a passion to be at the heart of diagnostic innovation? Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in Central Northern Europe (CNE). We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. Your Mission As an Implementation Scientist , you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. Reporting to the EMEA Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. The value add: Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution Coordinate technical and executive stakeholders at all levels both internally and externally Provide all onboarding support & technical training throughout the customer-defined NGS workflow Drive customer satisfaction through first routine run, and support ongoing application training Requirements Your Background: BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines Excellent communication, presentation, and interpersonal skills are required Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required Must be fluent in English As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage. Benefits You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston (2022-2025) Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illness. Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us. Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We decide; We do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts: ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Location: Remote position with light travel - We will prioritize candidates near our Rolle, CH office Start Date: ASAP Contract: Full-Time

Are you an innovative, passionate and proactive influencer in regulatory authorities? Do you excel in organization and communication while driving continuous process improvement? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Bioinformatic Services team, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This is a hybrid opportunity, requiring 3 days onsite our corporate office in Rolle, CH. Our Mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your Mission As our Bioinformatician, you will analyze our clients’ data on a daily basis, helping them to move new genetic tests to routine. Furthermore, you will be involved in the development of new custom gene panels and pipelines. The value you add Analyze client data Quality control of the data and comparison of the results with reference data Generate high quality presentations and reports for the clients Design new custom gene panels Help with the release cycle: prepare and test new products (pipelines, new gene panels, etc.) for release, set up and run non-regression tests, test new developments and tools Provide bioIT related support to clients and internal teams Requirements The experience you bring We are looking for a motivated, enthusiastic and flexible person with the capacity to work independently on projects to completion. You should demonstrate excellence in the following areas: Master's Degree, but a PhD is preferred Experience in NGS data analysis Experience in high volume data visualization Strong communication and presentation skills Strong data analysis experience using R/Bioconductor Strong Linux bash scripting experience Experience in Python would be an advantage Experience in targeted or amplicon sequencing would be an advantage As an international organization, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage. Benefits You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth. Business recognition and accolades include: World's most innovative companies (Top 10) World's smartest companies (Top 50) 100 Best Places to Work in Boston Top 10 European Tech Startup Top 10 European biotechs startup to watch Top 25 East-Coast Biotech to watch Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview: Sickness and Accident coverage through Helsana Meal Vouchers at 90CHF PM with our partner cafeteria A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit Free parking in an easy to access location A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding As our global HQ, you’ll have direct interaction and exposure to senior leadership and our executive team locally Our DNA Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous Our Virtues At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn. At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal The process We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts: ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’ ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’ ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’ Apply now with your CV and any supporting information. Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance. We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please. Starting Date: ASAP Location: Rolle, CH (Hybrid) Contract: Permanent, Full-time