Orange Business Switzerland AG

Being part of an international company yet with local presence Founded in 2002, is a Swiss-based cybersecurity pure player. We currently employ more than 60 engineers capable of addressing our customers’ cybersecurity needs, from daily operations to strategic decision making. Our specialized teams provide high value-added services in all fields of cybersecurity, e.g. penetration testing, monitoring and detection, incident response, design and integration of security solutions, governance, consulting and training Since 2022, SCRT and Telsys have been acquired by , and are thus part of and supported by a global group of cybersecurity specialists worldwide In order to strengthen our delivery capabilities, we are currently looking for a IT Helpdesk Agent Key Tasks: Follow-up of customer tickets (updating tickets, follow-up with publisher, customer reminders, etc.) Administration and updating of Microsoft Windows Server 2012, 2016 and 2019 solutions, etc Installation of user workstations Cabling of new hardware (servers, appliances, etc.) Management and resolution of level 1 and 2 incidents on customer infrastructures Operate / support internal and customer infrastructure Installation / replacement of equipment at customer sites Participation in on-call service CFC Computer scientist or equivalent Autonomous and rigorous Solution-oriented and stress-resistant Flexible and open to change Analytical skills Interest in new technologies Very good knowledge of English & French Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs

Some highlights Being part of an international company yet with local presence Build a safer digital society together with us Working as an IT Helpdesk Agent Founded in 2002, SCRT is a Swiss-based cybersecurity pure player. We currently employ more than 60 engineers capable of addressing our customers’ cybersecurity needs, from daily operations to strategic decision making. Our specialized teams provide high value-added services in all fields of cybersecurity, e.g. penetration testing, monitoring and detection, incident response, design and integration of security solutions, governance, consulting and training. In 2020, SCRT acquired Telsys , a company specialized in Datacenter solutions, creating a group that now employs more than 100 people, based mostly in Morges (Switzerland) but also in Geneva and Bern. Since 2022, SCRT and Telsys have been acquired by Orange Cyberdefense , and are thus part of and supported by a global group of cybersecurity specialists worldwide. In order to strengthen our delivery capabilities, we are currently looking for a IT Helpdesk Agent. Key Tasks: Follow-up of customer tickets (updating tickets, follow-up with publisher, customer reminders, etc.) Administration and updating of Microsoft Windows Server 2012, 2016 and 2019 solutions, etc. User management in Microsoft Active Directory service Installation of user workstations Cabling of new hardware (servers, appliances, etc.) Documentation writing Management and resolution of level 1 and 2 incidents on customer infrastructures Operate / support internal and customer infrastructure Installation / replacement of equipment at customer sites Participation in on-call service What we expect of you Resident in Switzerland CFC Computer scientist or equivalent Autonomous and rigorous Solution-oriented and stress-resistant Flexible and open to change Analytical skills Team spirit Driving license Interest in new technologies Very good knowledge of English & French

Some highlights Being part of an international company yet with local presence Build a safer digital society together with us Working as a Security Incident & Vulnerability Management Lead The Security Incident & Vulnerability Management Lead’s mission and objective will be to establish, maintain and orchestrate the Security Incident & Vulnerability Management processes across an Orange Cyberdefense business unit. The role will be responsible for Security Incident Management and Vulnerability Management. Key Responsibilities Strat egic: Lead security incident and vulnerability management to enhance the value of the company and brand. Lead vulnerability management to enhance the value of the company and brand through continuous improvement of Orange Cyberdefense’s internal and external cyber rating. Manage the development and implementation of security policies, standards, instructions and guidelines in relation to the role. Ta ctical: First line response for all security incidents Maintain relationships with local law enforcement and other related government agencies. Oversee internal incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Assist departments at Orange Cyberdefense in compliance and conformity questions regarding security incident and vulnerability management. Participate in activities with counterparts at other companies within Orange Group (CERT). People Management: This role will provide direction and guidance to the Security Officers throughout the Orange Cyberdefense Group. Information Secu rity: In common with all roles in OCD, this role must comply with the Information Security policies and procedures in place at the time, as specified. Lead information security incident management Lead vulnerability management. Lead activities related to internal and external cyber rating improvements What we expect of you The Security Incident & Vulnerability Management Lead will need to possess the following desirable skills and experience: Information security management : CISM, masters degree or similar, or at least 2 years work experience including at least 1 year in the field; genuine hands-on experience with relevant approaches, standards, methods, frameworks in relation to this role. Business management : extensive real-world management experience involving contact with senior management, departmental/corporate management, budgeting, strategic planning, management reporting and metrics, legal and regulatory compliance, formulation and management of incident management, vulnerability management etc. Technical management: extensive real-world experience of at least 1 years working in technical IT roles such as: network management, server management, desktop management or application development etc.