Nexthink SA

AI & ML Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Are you passionate about AI and eager to drive innovation in a fast-paced, impact-driven environment? Do you have experience developing AI-powered applications and enjoy mentoring others? If so, we invite you to join Nexthink as an AI & ML Engineer! As a key member of our AI team, you will design, develop, and deploy scalable AI solutions, leveraging cutting-edge technologies to enhance digital employee experiences for millions worldwide. Responsibilities Lead AI Development – Design and implement AI-powered products, with a strong focus on Agentic systems. LLMs done right – Create evaluations and define metrics of success using cutting edge AI platforms. MLOps - Implement and manage MLOps practices to streamline the deployment, monitoring, and maintenance of models and in production environments. Collaboration & Leadership – Work closely with software engineers, data scientists, and product teams to align AI capabilities with business needs. Mentorship & Coaching – Guide and support junior AI engineers, fostering a culture of learning and knowledge sharing Qualifications BSc/MSc degree in Computer Science, Machine Learning, Data Science, or a related field. Hands-on experience in LLM-powered production applications. Strong proficiency in Python and AI frameworks (e.g., LangChain, PyTorch). Proven experience with AWS and cloud-based AI deployments. Solid understanding of AI model fine-tuning, optimization, and evaluation. Knowledge of reinforcement learning, retrieval-augmented generation (RAG), and multi-agent AI architectures. Strong data intuition: ability to inspect raw logs, design metrics, and quickly identify quality regressions Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Familiarity with MLOps best practices for deploying and monitoring AI models in production. Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment. Eagerness to learn and adapt Strong communication skills in English, capable of explaining complex AI concepts to technical and non-technical stakeholders - we believe in learning by sharing. If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

IT Support Expert - Shape the Future with AI Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description At Nexthink, we’re on a mission to revolutionize IT support with Artificial Intelligence. Our vision? Turn IT from a cost center into a business enabler and radically boost employee productivity. We’re looking for a brilliant IT Support Expert who’s ready to break the mold, challenge the status quo, and help us reimagine IT services with our cutting-edge AI products. Your mission: Leverage your IT support experience to guide and advise our product teams. Act as a thought leader, championing Nexthink’s strategy to transform IT services. Envision the future of IT service delivery in an AI-driven world. Test, validate, and shape innovative AI solutions. Supervise and train AI agents to deliver next-level support. Benchmark, experiment, and push the limits of what’s possible. Qualifications Must-have: A mindset that challenges the status quo and constantly looks for ways to improve processes and ways of working. Strong interest and curiosity in Artificial Intelligence. 2+ years of experience as an L1 or L2 IT support technician. 2+ years in IT support coordination or leadership roles. Entrepreneurial and self-driven, with excellent problem-solving capabilities. Strong communicator who thrives with customers, engineers, and execs alike. Fluent in English (spoken & written). Why Nexthink? Because here, your ideas won’t just be heard; they’ll shape the future of IT support for millions of employees worldwide. Ready to disrupt IT support with AI? Apply now. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior/Principal Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Are you passionate about creating frictionless digital experiences and empowering employees to get the most out of their business tools? Join us as a Senior or Principal Product Manager and shape the future of our digital adoption platform—an essential pillar of our business. This is a high-impact role where you’ll lead the vision and strategy for a product that helps employees become more productive and efficient across the enterprise software landscape. 🌟 What You’ll Do Define the future of digital adoption: Lead cross-functional teams to create the next generation of tools that optimize software experiences, eliminate friction, and enhance productivity in digital workplaces. Solve real user problems: Identify valuable and viable solutions to key customer challenges. Bridge design and engineering: Partner with product designers to ensure usability and collaborate with engineers to guarantee technical feasibility. Own the roadmap: Set a clear product strategy and build alignment across Engineering, Product Marketing, Sales, Technical Services, and Leadership. Become the go-to expert: Be the internal and external evangelist for your product by mastering market trends, user behaviors, product analytics, competitive dynamics, and customer feedback. Drive delivery excellence: Lead agile ceremonies, manage product operations, oversee backlog prioritization, craft clear documentation, publish release notes, and support training initiatives. Qualifications Master’s degree in computer science or equivalent. 7+ years of experience as Product Manager in a B2B software company. Experience working with enterprise software, SaaS platforms, or application observability solutions. Entrepreneurial spirit, self-driven. Strong analytical skills or experience in data analytics, data science, data mining or data modeling. Extremely passionate about solving challenging real-life problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Professional-level English, spoken and written. Excellent communication skills, capable of influencing executive stakeholders. Nice to have: Experience as product manager for observability, application monitoring or data mining products. Demonstrated ability to achieve goals in an innovative and fast-paced environment while building extensible and scalable solutions. Proven experience in setting strategy, creating and releasing a product, ideally a B2B product. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager (Data) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Senior Product Manager to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities. This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. Your responsibilities will be: Strategic Roadmap & Vision: Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. Data Delivery & Execution: Lead the delivery of new data capabilities, ensuring time-to-value is optimized. Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. Identify and remove bottlenecks in the data collection processes and third-party integrations. Data Specifications & Platform Development: Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs Qualifications Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. 5+ years of experience as Product Manager in a product-led company, ideally in enterprise software or data-intensive platforms Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. Ability to think from first principles and map data needs to business and technical use cases. Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. Extremely passionate about solving challenging problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Excellent communication skills, capable of influencing executive stakeholders. Professional-level of English, spoken and written. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Software Engineer 4 (Data Management System) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description At Nexthink we process millions of events per second to ensure that our customers have the absolute best experience at work possible. We are looking for a skilled Senior Software Engineer to help further push the scale and boundaries of our data access and storage pipelines as we keep growing towards bigger challenges. We are looking for someone who challenges the status quo and is eager to develop new skills to help Nexthink stay on the cutting edge of digital employee experience (DEX). You should be heavily motivated by both the product and the technology stack. This is a unique opportunity to design and build distributed systems at scale. You are highly motivated, results-driven, and detail-oriented. You have a high sense of product ownership and constantly learn and enhance your technical skills. You are familiar with various advanced system properties and concepts, such as the CAP theorem, data models, data catalogs, parser generators, domain-specific languages, and model-to-model transformations. You are pragmatic, open to feedback, accountable, and a team player. We look forward to meeting you! Responsibilities Design, implement, deliver, and maintain systems that handle large volumes, variety, and velocity of data Create and test data pipelines, data models, and data architectures Leading contributor to the overall product’s architecture and design (including storage strategies) Drive innovation in the team and the whole Product Group, propose and contribute to valuable improvements Participate actively in building the technology roadmap Help improve the team's development best practices Handle L3 support requests (together with the rest of the team) Support and mentor other team members Work with the agile iterative/incremental mindset and best practices, and participate actively in the different ceremonies Qualifications BSc in Computer Science (or equivalent work experience), MSc preferred Strong Java development experience (experience with other languages a plus) Experience with Docker, Kafka, ClickHouse, Micronaut, AWS, and Data Dog is highly valuable Familiarity with Git, Gradle, Jenkins, and Sonar Outstanding OO & Functional programming skills, data structures, algorithms & distributed computing know-how Strong refactoring and test automation abilities Experience with various query languages Passion for continuous improvement, lean thinking, and high-quality work Strong motivation for complex challenges and learning new technologies Excellent communication and teamwork skills, professional level of English, spoken and written. Bonus Proven experience with data-intensive applications is appreciated Knowledge of business intelligence systems or data warehousing Expertise with internal or external DSLs, meta-programming, and model-to-model transformations in any system are benefitial Experience with/or training in compiler implementation Being a Speaker at technical conferences, meetups is a plus Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Group Technical Lead Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Workplace Experience group focuses on building the best-in-class DEX products to empower IT teams to see, diagnose and fix. The group is on a mission to make it very easy to get the right real time insights, fast and offer an extremely simplified yet very powerful, flexible automation capability. With the help of AI, the group aims to transform the product to achieve new possibilities. Set the guidance and direction for architecture, scale, reliability and DevOps practices across the group. Promote best practices across the group on cloud-native, AI-native engineering, CI/CD, quality related initiatives. Partner with PMs, EMs, TLs across groups to build and deliver value with clarity and velocity. Influence engineering wide decisions working closely across SRE, Developer Productivity and Infra teams. Be hands-on to develop code, review designs and implementations, debug PROD issues, guide complex refactors. Be a role model in the group to mentor other TLs and senior engineers. Qualifications 12+ years in the industry with 4+ years being tech lead or architect with hands-on exposure Proficient experience with Java Proven experience with Frontend technologies (ideally ReactJs and Typescript) Experience in API design, micro services. BSc or MSc in Computer Science, or equivalent work experience Able to design, implement, test, deliver and maintain product features Passionate towards continuous improvement, lean thinking, and high-quality work Motivation for complex challenges and learning new technologies Excellent communication and teamwork skills Professional-level English spoken and written Comfortable using GIT and build tools (CI/CD) Strong refactoring and test automation abilities Experience with observability and Cloud Practical knowledge of Kubernetes, Docker Hands-on Exposure to GenAI technologies will be a plus – LLMs, RAG, Prompt engineering etc Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior AI Engineer Full-time Company Description Nexthink, a Swiss and global tech unicorn! Welcome to Nexthink - one of Switzerland's biggest unicorn tech companies! We're not just another tech company; we're revolutionizing how millions of people experience their digital experience. Why Nexthink? At Nexthink, we’re the pioneers of Digital Employee Experience (DEX) technology. Using a powerful mix of real-time analytics, clever automation, and cutting-edge AI and Machine Learning, we're helping some of the world's biggest companies create digital workplaces that delight their employees at work. Think of us as the architects of the future workplace! With a truly global presence, our teams innovate across different locations. Headquartered in both Lausanne, Switzerland and Boston, US, Nexthink has more than 9 offices worldwide.. We’re trusted by over 1,300 customers worldwide, and the best part? We’re just getting started! 🚀 We’re a team of passionate tech enthusiasts, problem solvers, and innovators. At Nexthink, collaboration is key—we encourage curiosity, creativity, and bold thinking. If you love solving real-world challenges and want to be part of an exciting growth journey, you might just be the Nexthinker we’re looking for! Job Description We are seeking a Senior AI Engineer with experience building and operating AI-powered software systems. You will join one of the AI teams and be responsible for prototyping, maturing and shipping AI features to a production-ready level. You will also integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform. You are a pragmatic, results-driven engineer who understands modern AI stacks but thinks in terms of software reliability, performance and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers. Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end and infrastructure teams to bring delightful AI features to life. Responsibilities: As part of the AI team at Nexthink, you will: Implement new AI features with high-quality coding standards and automated test coverage Solve the engineering challenges behind data collection, retrieval, evaluation and inference at scale Build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production Proactively propose new product capabilities or improvements based on user data and technology advances Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community Mentor junior engineers in best practices for shipping and operating AI features in production Communicate effectively with (non-technical) stakeholders such as product managers and UX designers Qualifications BSc/MSc in Computer Science, Software Engineering or a related field 5+ years professional software-engineering experience, including shipping and operating cloud services in production Experience in integrating with LLMs (e.g. Prompting, Evaluation, Observability) Demonstrated success delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics) Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline Solid grasp of cloud-native architectures (AWS or comparable), containerisation (Docker) and orchestration (Kubernetes / ECS) Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Strong data intuition: ability to inspect raw logs, design metrics and quickly identify quality regressions Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans Excellent communication and collaboration skills in English (spoken & written) If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.