Nexthink SA

Engineering Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for an Engineering Manager with a fervent desire to learn and innovate. You challenge the status quo, and you are resolved to help Nexthink stay on the leading edge of the digital employee experience. As an Engineering Manager, you play a key role in guiding one of the engineering teams that are at the heart of Nexthink’s solution. To be successful in this role, you need a deep mix of management and technical skills, and the ability to work in a dynamic environment, going from high-level strategy roadmap and architecture to implementation details. We are looking for an outcome (as opposed to output) oriented professional. Build a high-performing engineering team by attracting and retaining the highest quality talent, onboarding, coaching, performance improvement, and career progression of the engineers. Drive and direct the engineering processes, architecture, and technical roadmap within the team in alignment with the Engineering management team. Oversee the technical debt, security, quality, and technical decisions with proficiency and in a structured manner. Evangelize, drive, and continuously improve our agile methodologies for software development to continue building our product iteratively and in a lean way. Instill Nexthink values as a building foundation for your team Work with the Product Management and UX teams to help write user stories, build an effective product roadmap with your technical inputs, and ensure smooth and close collaboration with the engineers from discovery to delivery. Ensure coordination and full alignment between different agile teams across multiple locations as well as cross-department collaboration such as Marketing, sales, HR, or customer success. Ability to contribute technically within the team as required by bringing your experience in architectural decisions, code reviews, prototypes, and codebase. Own problems from end-to-end, manage complexity, and interact directly with stakeholders to understand and minimize any impact to the business. Foster a culture of integrity, mutual respect, and collaborative decision-making. Qualifications B.S. or Master in Computer Science with previous experience and exemplary track record in a similar management role, building from scratch and directing engineering teams in an Agile environment Experience dealing with internationally distributed teams with the ability to work in a multicultural and hypergrowth paced environment, managing appropriately cultural gaps and embracing change Robust knowledge around the technology stack and processes for full-stack development, microservices, and cloud architecture and deployment Prior experience as a software engineer or architect with a exemplary understanding of coding, software architectures and with the ability to discuss technical details and provide insightful inputs Experience collaborating with the product managers and engineers to align product and engineering roadmaps to generate the highest business value Experience in guiding, managing, coaching, and mentoring software engineers towards delivering timely and high-quality software while growing them to the next level Well-developed ‘get things done’ mindset, willing to do what it takes to get concrete outcomes Profound know-how in agile practices and frameworks Teamwork and collaboration are part of your DNA Impressive communication skills with proficiency in English (spoken and written) Enthusiasm to learn new technologies and work in a close-knit team to find new and better ways to serve the needs of the business Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Senior Product Manager to drive the vision and strategy for a new strategic product. This role is pivotal in shaping how organizations understand how work gets done in business applications, leveraging AI, data mining, and behavioral analytics. You will work with a cross-functional team in defining how user interactions, workflows, and productivity trends can be surfaced to help enterprises optimize software experiences, improve efficiency, and reduce friction in digital workplaces. Your mission will be to: Come up with viable and valuable solutions to solve our customers problems. Work with the product designer to ensure that the solutions are usable, and with the engineers to ensure they are feasible. Set the product strategy and roadmap that will generate the best value for our customers and build alignment across Engineering, Product Marketing, Sales, Technical services and Management. Be the subject matter specialist and evangelist for your product internally and externally. This means acquiring deep knowledge of the market, the users and customers, the data about how they engage with the product, the competition and the industry trends, and sharing this knowledge extensively. Attend the usual Agile ceremonies and manage the usual product operations with the teams in charge: backlog management, prioritization, documentation, release notes, trainings… Qualifications Master’s degree in computer science or equivalent. 7+ years of experience as Product Manager in a B2B software company. Experience working with enterprise software, SaaS platforms, or application observability solutions. Entrepreneurial spirit, self-driven. Strong analytical skills or experience in data analytics, data science, data mining or data modeling. Extremely passionate about solving challenging real-life problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Professional-level English, spoken and written. Excellent communication skills, capable of influencing executive stakeholders. Nice to have Experience as product manager for observability, application monitoring or data mining products. Demonstrated ability to achieve goals in an innovative and fast-paced environment while building extensible and scalable solutions. Proven experience in setting strategy, creating and releasing a product, ideally a B2B product. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Product Manager - End-User Device Troubleshooting Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description At Nexthink, we empower our customers to enhance their digital employee experience by proactively identifying, troubleshooting, and solving issues impacting Windows and macOS devices. We’re seeking an experienced Product Manager specialized in End-User Computing (EUC) to lead and expand our troubleshooting capabilities across the entire user journey—from data collection and issue visualization to automated remediation with Nexthink Act. Your mission: • Become Nexthink’s resident expert on end-user device troubleshooting, internally guiding product teams and externally advising customers. • Lead customer workshops and consultancy sessions, identifying new data insights and product enhancements to continuously improve troubleshooting effectiveness. • Define and drive the product strategy and roadmap, aligning cross-functional teams including Engineering, Product Marketing, Sales, Technical Services, and Senior Management. • Deeply understand customer needs, competitive landscape, and industry trends, ensuring this knowledge shapes product development and customer success. • Collaborate closely with agile teams, managing product operations such as backlog management, prioritization, documentation, release notes, and training sessions. Qualifications Must-have: • 10+ years of experience in Level 3 EUC technical support or similar advanced troubleshooting roles. • Proven track record in diagnosing, configuring, and troubleshooting Windows 11 and macOS operating systems. • Experience in project management or product management, specifically in EUC solutions. • Consulting experience with proven skills leading customer workshops and strategic sessions. • Entrepreneurial mindset, highly self-driven with excellent problem-solving capabilities. • Exceptional communication and presentation skills, able to effectively engage stakeholders across Engineering, Design, Executive Leadership, and Customers. • Professional-level proficiency in English (written and spoken). Technical Skills: • Proficiency with endpoint management solutions such as SCCM, Intune, Jamf. • Experience managing and troubleshooting software deployment, patch management, and application compatibility issues. • Solid networking knowledge (DNS, DHCP, VPN, Wi-Fi configuration). • Experience with security concepts (antivirus, malware remediation, encryption tools such as BitLocker or FileVault). • Ability to use advanced diagnostic and log analysis tools to rapidly pinpoint root causes. Join us at Nexthink, where your expertise will directly shape innovative products that transform digital employee experiences worldwide. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager (Data) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Senior Product Manager to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities. This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. Your responsibilities will be: Strategic Roadmap & Vision: Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. Data Delivery & Execution: Lead the delivery of new data capabilities, ensuring time-to-value is optimized. Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. Identify and remove bottlenecks in the data collection processes and third-party integrations. Data Specifications & Platform Development: Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs Qualifications Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. 5+ years of experience as Product Manager in a product-led company, ideally in enterprise software or data-intensive platforms Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. Ability to think from first principles and map data needs to business and technical use cases. Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. Extremely passionate about solving challenging problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Excellent communication skills, capable of influencing executive stakeholders. Professional-level of English, spoken and written. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.