Nexthink SA

Senior AI Engineer Full-time Company Description Nexthink, a Swiss and global tech unicorn! Welcome to Nexthink - one of Switzerland's biggest unicorn tech companies! We're not just another tech company; we're revolutionizing how millions of people experience their digital experience. Why Nexthink? At Nexthink, we’re the pioneers of Digital Employee Experience (DEX) technology. Using a powerful mix of real-time analytics, clever automation, and cutting-edge AI and Machine Learning, we're helping some of the world's biggest companies create digital workplaces that delight their employees at work. Think of us as the architects of the future workplace! With a truly global presence, our teams innovate across different locations. Headquartered in both Lausanne, Switzerland and Boston, US, Nexthink has more than 9 offices worldwide.. We’re trusted by over 1,300 customers worldwide, and the best part? We’re just getting started! 🚀 We’re a team of passionate tech enthusiasts, problem solvers, and innovators. At Nexthink, collaboration is key—we encourage curiosity, creativity, and bold thinking. If you love solving real-world challenges and want to be part of an exciting growth journey, you might just be the Nexthinker we’re looking for! Job Description We are seeking a Senior AI Engineer with experience building and operating AI-powered software systems. You will join one of the AI teams and be responsible for prototyping, maturing and shipping AI features to a production-ready level. You will also integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform. You are a pragmatic, results-driven engineer who understands modern AI stacks but thinks in terms of software reliability, performance and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers. Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end and infrastructure teams to bring delightful AI features to life. Responsibilities: As part of the AI team at Nexthink, you will: Implement new AI features with high-quality coding standards and automated test coverage Solve the engineering challenges behind data collection, retrieval, evaluation and inference at scale Build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production Proactively propose new product capabilities or improvements based on user data and technology advances Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community Mentor junior engineers in best practices for shipping and operating AI features in production Communicate effectively with (non-technical) stakeholders such as product managers and UX designers Qualifications BSc/MSc in Computer Science, Software Engineering or a related field 5+ years professional software-engineering experience, including shipping and operating cloud services in production Experience in integrating with LLMs (e.g. Prompting, Evaluation, Observability) Demonstrated success delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics) Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline Solid grasp of cloud-native architectures (AWS or comparable), containerisation (Docker) and orchestration (Kubernetes / ECS) Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Strong data intuition: ability to inspect raw logs, design metrics and quickly identify quality regressions Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans Excellent communication and collaboration skills in English (spoken & written) If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We’re at an exciting point of transformation. Today, our platform helps users explore and visualize data through dashboards and a robust library of UI components. Tomorrow, we’re reimagining that experience — powered by AI-native workflows and more intuitive, conversational interfaces. We’re looking for a Product Manager to take ownership of key areas of our product today, while growing alongside the team into the future. You’ll drive projects across internal UI tools, dashboard experiences, and platform-level capabilities that support feature development across the organization. This is a great opportunity for someone with 2+ years of product management or product owner experience. Example Projects We've Recently Shipped: A segmentation visualization that helps users quickly pinpoint which groups (e.g. departments, OS versions, app versions) are most affected by an issue — enabling faster root cause analysis and troubleshooting. A new range visualization that displays the median, minimum, and maximum values over time — giving users a clearer picture of data variability and helping them catch anomalies early. What You’ll Do Own and drive the end-to-end problem definition and prioritization of features, collaborating closely with design and engineering partners throughout delivery. Partner with customers to deeply understand their jobs-to-be-done, map user journeys, and identify friction points and unmet needs. Define and communicate clear problem statements, success metrics, and business cases, working with design to explore solutions and with engineering to validate feasibility. Support the design team in solution exploration, ensuring alignment with user needs and product strategy. Collaborate with engineering to plan and deliver scalable solutions that address validated customer problems and improve product value and usability. Make thoughtful trade-offs between speed, scope, and quality — balancing customer and business needs with technical constraints and delivery timelines. Write clear, actionable product specifications that articulate the problem, desired outcomes, and success criteria, and contribute to reviewing feature usability, accessibility, and consistency. Actively participate in agile ceremonies with the broader triad (product, design, engineering), including sprint planning, standups, backlog grooming, and retrospectives. Qualifications Bachelor’s degree in a relevant field (e.g. Computer Science, Business IT, Engineering or related discipline). 2+ years of experience working as a Product Manager or Product Owner. Experience in the technology sector, specifically with web or SaaS products. Attention to detail and genuine curiosity for how users interact with data and interfaces. Ability to break down complex problems and translate into clear, compelling product improvements. Proven track record of collaborating with engineers and designers to ship high-quality product features. Excellent communication and collaboration skills, with experience aligning stakeholders and leading through influence. Familiarity with frontend concepts like reusable components, design systems, and layout structures. A self-starter mindset —proactive, autonomous, and comfortable navigating a fast-paced, evolving environment. Professional-level English (spoken and written) . Nice to have Background in B2B SaaS, internal tools or complex UI environments. Experience building dashboards with tools like Tableau, Power BI or open-source frameworks (e.g., Metabase, Superset). Experience conducting discovery or user research to inform frontend design and interaction decisions. Why you’ll love it here Impact: Your work directly fuels Nexthink’s growth and market leadership. Growth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do. Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. Global Reach: Collaborate with a diverse, international team. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Join Nexthink, a global leader in enterprise software and part of Switzerland’s world-renowned Deep Tech powerhouse. You’ll work in a thriving innovation hub recognized for cutting-edge technology, world-class talent, and groundbreaking projects shaping the digital workplace of the future. Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that NOT all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Software Engineer (Virtualization Monitoring & Troubleshooting Platform) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Our project focuses on developing, maintaining, and supporting a solution that enables customers to efficiently monitor and troubleshoot virtualization environments. This platform offers deep visibility and actionable insights, enabling IT and operations teams to ensure optimal performance, reliability, and stability across complex virtual infrastructures. The solution involves building backend and frontend services, as well as connectors to third-party systems, allowing seamless integration and comprehensive data collection across diverse virtualization ecosystems. Responsibilities Design, implement, deliver, and validate new product features across backend, frontend, and integration layers. Discover, develop and maintain connectors to external systems and APIs, ensuring reliable data exchange. Support and enhance existing features, ensuring scalability, performance, and maintainability. Participate in L3 support activities, collaborating with other teams to troubleshoot and resolve issues. Contribute to architecture and design discussions, influencing best practices and technical decisions. Collaborate within an agile, iterative environment, actively participating in sprint ceremonies and roadmap planning. Qualifications Strong proficiency in Java for backend development. Some experience with frontend technologies (ideally ReactJS and TypeScript). Solid understanding of API design and integration (REST, GraphQL, or gRPC). BSc or MSc in Computer Science or equivalent professional experience. Ability to design, implement, test, and maintain product features end-to-end. Passion for continuous improvement, lean processes, and high-quality engineering. Motivation to tackle complex technical challenges and learn new technologies. Comfortable discovering 3rd party apis. Exposure to or experience with Artificial Intelligence (AI) concepts, tools, or integrations. Excellent communication (English) and collaboration skills. Comfortable using Git and CI/CD build tools. Experience with observability tools (e.g., Datadog). Nice to Have Strong skills in refactoring and automated testing. Experience working with virtualization technologies (Citrix, Omnissa, AVD, VMware, Hyper-V, or similar). Knowledge of cloud environments (AWS, Azure, GCP). Experience with PowerShell scripting for automation and system management. Practical experience with Kubernetes and Docker. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Staff Software Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Staff Backend Software Engineer to lead the technical strategy, architecture, and implementation of our large-scale AI chat agent platform. This system is designed to support 20+ million users globally, making it one of the most ambitious backend initiatives at Nexthink. As a Staff Engineer, you will go beyond implementation: you will set technical direction, influence cross-team design decisions, and serve as a trusted advisor to both engineering leadership and product. You’ll tackle problems of scale, reliability, and performance while partnering with AI/ML, Infra, and Security teams to build production-ready AI experiences. This is a high-impact, high-ownership role where you’ll be entrusted to make foundational architectural decisions and mentor senior engineers, ensuring Nexthink’s AI systems are built to scale with the future. Responsibilities Define and drive technical vision and architectural strategy for the AI chat backend platform. Lead design of highly scalable, low-latency, distributed systems supporting 20M+ global users. Partner with product, infra, and AI/ML teams to align engineering strategy with business objectives. Provide technical leadership across multiple teams, influencing design patterns, coding standards, and best practices. Architect and deliver fault-tolerant APIs and services capable of handling large-scale real-time workloads. Champion observability, performance, and resiliency across the stack. Act as a mentor and multiplier, raising the technical bar and helping senior engineers grow. Lead technical deep dives, design reviews, and roadmap alignment discussions with leadership. Ensure security, compliance, and cost-efficiency are embedded in design from day one. Qualifications 10+ years of backend engineering experience, with 3+ years in Staff or Principal-level roles. Proven success designing and scaling backend systems for tens of millions of users or high-throughput real-time systems. Expert in Java (17+), Python, or Node.js, with strong background in distributed systems, concurrency, and high availability. Hands-on expertise in cloud-native architectures (AWS or equivalent), Kubernetes/ECS, and containerized deployments. Strong experience building and operating mission-critical services with SLAs in production. Deep understanding of API design, streaming data, and event-driven systems. Exceptional communication skills — able to influence cross-functional teams and leadership with clear technical direction. Track record of mentoring and elevating engineering teams. Nice to Have (Differentiators) Deep knowledge of Java frameworks (Spring Boot, Micronaut). Advanced expertise in streaming platforms (Kafka, Pulsar, Flink, Spark). Experience productionizing LLM-powered systems (RAG, fine-tuning, observability, evaluation frameworks). Prior ownership of multi-region or global-scale deployments. Background in performance optimization, latency reduction, and cost scaling at global scale. Familiarity with GitOps, Terraform, CI/CD, and platform engineering practices. Experience building enterprise chat or messaging systems. Strong understanding of data security, compliance, and regulatory frameworks (SOC2, ISO, GDPR). Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Software Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are seeking a passionate and experienced Backend Engineer with a strong track record of designing and implementing scalable, reliable, and high-performance backend systems. As part of one of our AI teams, you will be responsible for building and evolving the core services and infrastructure that power our AI-driven products. This role involves architecting and delivering backend solutions that handle large-scale data processing, real-time interactions, and integration with multiple services. You will work closely with product, infrastructure, and frontend teams to ensure that our systems are robust, efficient, and capable of supporting rapid product growth. Because the position is cross-functional, the ability to communicate complex technical concepts in a clear and pragmatic way is essential. You will thrive in a collaborative environment where your work directly enables innovative, production-ready AI-powered experiences at scale. Responsibilities Design, build, and scale distributed backend systems that serve millions of users. Drive end-to-end delivery of features: from design, implementation, deployment, and monitoring. Architect real-time, low-latency APIs and backend services for AI-driven conversational systems. Develop cloud-native services in Java or Python, ensuring reliability, performance, and scalability. Work on infrastructure components, including AWS-based deployments, containerization (Docker), and orchestration (Kubernetes/ECS). Build robust APIs and backend services that power AI-driven products and real-time interactions. Ensure resiliency, fault tolerance, and compliance in high-throughput environments. Collaborate with product managers, infrastructure engineers, and other teams to deliver production-ready systems. Contribute to technical discussions, share knowledge, and help evolve best practices in backend and infra engineering. Qualifications BSc/BEng or Masters in Computer Science (or equivalent) 5+ years of professional backend engineering experience Proficient in at least one of those Java (17+), Python, Node.JS Proven experience designing and scaling backend systems for millions of users or high-throughput real-time services. Solid understanding of cloud-native architectures (AWS or similar), containerization (Docker), and orchestration (Kubernetes/ECS). Strong background in high availability systems, failover, and resiliency design. Curious mindset with an eagerness to learn and adapt Excellent knowledge of observability practices: logging, monitoring, tracing, metrics. Strong communication skills in English, able to explain complex technical topics clearly. Nice to have Java frameworks knowledge (Micronaut, Spring). Python experience Experience with distributed data systems (e.g., Redis, Apache Kafka). Exposure to LLM integration (prompting, evaluation, observability). Performance tuning and scaling experience in high-throughput environments. Familiarity with GitOps, CI/CD, IaC If you’re excited about pushing the boundaries of Software Engineering and AI, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply; We value expertise, passion, and the drive to learn. We are looking for frontenders, full-stack and backenders. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Beautiful office, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager – AI Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description As part of Nexthink’s AI and automation strategy, this role will drive one of the company’s most visible and transformative initiatives. We’re looking for a Senior Product Manager to lead the strategy and roadmap for our next-generation AI-powered IT support solution. You’ll build products that go beyond traditional ticketing — bringing proactive diagnostics, autonomous resolution, and truly intelligent assistance to employees. This is a high-impact role at the heart of Nexthink’s AI transformation — ideal for an entrepreneurial, structured, and driven product leader ready to shape the future of intelligent IT support. What You’ll Do Define and deliver an AI product that revolutionizes how IT teams support employees. Collaborate with enterprise customers to uncover employees’ needs and pain points. Partner closely with engineering, design, and data science to deliver scalable, reliable, and employee-centric AI capabilities. Set, track, and optimize success metrics such as first-call resolution, time-to-resolution, and employee satisfaction. Stay ahead of AI and IT operations trends to keep Nexthink best-in-class. Qualifications 5+ years of experience as a Senior Product Manager in the enterprise SaaS space. Proven experience delivering complex, high-impact products at enterprise scale, balancing technical depth, usability, and reliability. Strong ability to structure ambiguity — focusing ideas into clear, impactful product priorities. Comfortable operating in high-visibility environments where execution speed and quality both matter. Excellent structure and rigor in driving product strategy and cross-functional alignment. Outstanding communication and collaboration skills in a global, fast-paced environment. An entrepreneurial mindset with the drive to go the extra mile to deliver breakthrough outcomes. A passion for re-imagining how IT support is delivered — intelligent, autonomous, and employee-centric. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.