Nexthink SA

Senior AI Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are seeking a Senior AI Engineer with experience building and operating AI-powered software systems. You will join one of the AI teams and be responsible for prototyping, maturing and shipping AI features to a production-ready level. You will also integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform. You are a pragmatic, results-driven engineer who understands modern AI stacks but thinks in terms of software reliability, performance and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers. Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end and infrastructure teams to bring delightful AI features to life. Responsibilities: As part of the AI team at Nexthink, you will: Implement new AI features with high-quality coding standards and automated test coverage Solve the engineering challenges behind data collection, retrieval, evaluation and inference at scale Build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production Proactively propose new product capabilities or improvements based on user data and technology advances Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community Mentor junior engineers in best practices for shipping and operating AI features in production Communicate effectively with (non-technical) stakeholders such as product managers and UX designers Qualifications BSc/MSc in Computer Science, Software Engineering or a related field 5+ years professional software-engineering experience, including shipping and operating cloud services in production Experience in integrating with LLMs (e.g. Prompting, Evaluation, Observability) Demonstrated success delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics) Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline Solid grasp of cloud-native architectures (AWS or comparable), containerisation (Docker) and orchestration (Kubernetes / ECS) Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Strong data intuition: ability to inspect raw logs, design metrics and quickly identify quality regressions Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans Excellent communication and collaboration skills in English (spoken & written) If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 📍 Amazing centrally located offices near the Bernabeu Stadium. 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Up to 25 EUR per month for a gym subscription. 🛴 Flexible retribution plan for kindergarten & transport tickets. 🧑🏫 Reimbursement of up to 50% of the cost of English & Spanish classes. 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well. 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Engineering Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for an Engineering Manager with a fervent desire to learn and innovate. You challenge the status quo, and you are resolved to help Nexthink stay on the leading edge of the digital employee experience. As an Engineering Manager, you play a key role in guiding one of the engineering teams that are at the heart of Nexthink’s solution. To be successful in this role, you need a deep mix of management and technical skills, and the ability to work in a dynamic environment, going from high-level strategy roadmap and architecture to implementation details. We are looking for an outcome (as opposed to output) oriented professional. Build a high-performing engineering team by attracting and retaining the highest quality talent, onboarding, coaching, performance improvement, and career progression of the engineers. Drive and direct the engineering processes, architecture, and technical roadmap within the team in alignment with the Engineering management team. Oversee the technical debt, security, quality, and technical decisions with proficiency and in a structured manner. Evangelize, drive, and continuously improve our agile methodologies for software development to continue building our product iteratively and in a lean way. Instill Nexthink values as a building foundation for your team Work with the Product Management and UX teams to help write user stories, build an effective product roadmap with your technical inputs, and ensure smooth and close collaboration with the engineers from discovery to delivery. Ensure coordination and full alignment between different agile teams across multiple locations as well as cross-department collaboration such as Marketing, sales, HR, or customer success. Ability to contribute technically within the team as required by bringing your experience in architectural decisions, code reviews, prototypes, and codebase. Own problems from end-to-end, manage complexity, and interact directly with stakeholders to understand and minimize any impact to the business. Foster a culture of integrity, mutual respect, and collaborative decision-making. Qualifications B.S. or Master in Computer Science with previous experience and exemplary track record in a similar management role, building from scratch and directing engineering teams in an Agile environment Experience dealing with internationally distributed teams with the ability to work in a multicultural and hypergrowth paced environment, managing appropriately cultural gaps and embracing change Robust knowledge around the technology stack and processes for full-stack development, microservices, and cloud architecture and deployment Prior experience as a software engineer or architect with a exemplary understanding of coding, software architectures and with the ability to discuss technical details and provide insightful inputs Experience collaborating with the product managers and engineers to align product and engineering roadmaps to generate the highest business value Experience in guiding, managing, coaching, and mentoring software engineers towards delivering timely and high-quality software while growing them to the next level Well-developed ‘get things done’ mindset, willing to do what it takes to get concrete outcomes Profound know-how in agile practices and frameworks Teamwork and collaboration are part of your DNA Impressive communication skills with proficiency in English (spoken and written) Enthusiasm to learn new technologies and work in a close-knit team to find new and better ways to serve the needs of the business Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior/Principal Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Are you passionate about creating frictionless digital experiences and empowering employees to get the most out of their business tools? Join us as a Senior or Principal Product Manager and shape the future of our digital adoption platform—an essential pillar of our business. This is a high-impact role where you’ll lead the vision and strategy for a product that helps employees become more productive and efficient across the enterprise software landscape. 🌟 What You’ll Do Define the future of digital adoption: Lead cross-functional teams to create the next generation of tools that optimize software experiences, eliminate friction, and enhance productivity in digital workplaces. Solve real user problems: Identify valuable and viable solutions to key customer challenges. Bridge design and engineering: Partner with product designers to ensure usability and collaborate with engineers to guarantee technical feasibility. Own the roadmap: Set a clear product strategy and build alignment across Engineering, Product Marketing, Sales, Technical Services, and Leadership. Become the go-to expert: Be the internal and external evangelist for your product by mastering market trends, user behaviors, product analytics, competitive dynamics, and customer feedback. Drive delivery excellence: Lead agile ceremonies, manage product operations, oversee backlog prioritization, craft clear documentation, publish release notes, and support training initiatives. Qualifications Master’s degree in computer science or equivalent. 7+ years of experience as Product Manager in a B2B software company. Experience working with enterprise software, SaaS platforms, or application observability solutions. Entrepreneurial spirit, self-driven. Strong analytical skills or experience in data analytics, data science, data mining or data modeling. Extremely passionate about solving challenging real-life problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Professional-level English, spoken and written. Excellent communication skills, capable of influencing executive stakeholders. Nice to have: Experience as product manager for observability, application monitoring or data mining products. Demonstrated ability to achieve goals in an innovative and fast-paced environment while building extensible and scalable solutions. Proven experience in setting strategy, creating and releasing a product, ideally a B2B product. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Product Manager - End-User Device Troubleshooting Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description At Nexthink, we empower our customers to enhance their digital employee experience by proactively identifying, troubleshooting, and solving issues impacting Windows and macOS devices. We’re seeking an experienced Product Manager specialized in End-User Computing (EUC) to lead and expand our troubleshooting capabilities across the entire user journey—from data collection and issue visualization to automated remediation with Nexthink Act. Your mission: • Become Nexthink’s resident expert on end-user device troubleshooting, internally guiding product teams and externally advising customers. • Lead customer workshops and consultancy sessions, identifying new data insights and product enhancements to continuously improve troubleshooting effectiveness. • Define and drive the product strategy and roadmap, aligning cross-functional teams including Engineering, Product Marketing, Sales, Technical Services, and Senior Management. • Deeply understand customer needs, competitive landscape, and industry trends, ensuring this knowledge shapes product development and customer success. • Collaborate closely with agile teams, managing product operations such as backlog management, prioritization, documentation, release notes, and training sessions. Qualifications Must-have: • 10+ years of experience in Level 3 EUC technical support or similar advanced troubleshooting roles. • Proven track record in diagnosing, configuring, and troubleshooting Windows 11 and macOS operating systems. • Experience in project management or product management, specifically in EUC solutions. • Consulting experience with proven skills leading customer workshops and strategic sessions. • Entrepreneurial mindset, highly self-driven with excellent problem-solving capabilities. • Exceptional communication and presentation skills, able to effectively engage stakeholders across Engineering, Design, Executive Leadership, and Customers. • Professional-level proficiency in English (written and spoken). Technical Skills: • Proficiency with endpoint management solutions such as SCCM, Intune, Jamf. • Experience managing and troubleshooting software deployment, patch management, and application compatibility issues. • Solid networking knowledge (DNS, DHCP, VPN, Wi-Fi configuration). • Experience with security concepts (antivirus, malware remediation, encryption tools such as BitLocker or FileVault). • Ability to use advanced diagnostic and log analysis tools to rapidly pinpoint root causes. Join us at Nexthink, where your expertise will directly shape innovative products that transform digital employee experiences worldwide. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager (Data) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Senior Product Manager to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities. This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. Your responsibilities will be: Strategic Roadmap & Vision: Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. Data Delivery & Execution: Lead the delivery of new data capabilities, ensuring time-to-value is optimized. Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. Identify and remove bottlenecks in the data collection processes and third-party integrations. Data Specifications & Platform Development: Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs Qualifications Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. 5+ years of experience as Product Manager in a product-led company, ideally in enterprise software or data-intensive platforms Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. Ability to think from first principles and map data needs to business and technical use cases. Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. Extremely passionate about solving challenging problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Excellent communication skills, capable of influencing executive stakeholders. Professional-level of English, spoken and written. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.