Nexthink SA

Senior/Principal Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Are you passionate about creating frictionless digital experiences and empowering employees to get the most out of their business tools? Join us as a Senior or Principal Product Manager and shape the future of our digital adoption platform—an essential pillar of our business. This is a high-impact role where you’ll lead the vision and strategy for a product that helps employees become more productive and efficient across the enterprise software landscape. 🌟 What You’ll Do Define the future of digital adoption: Lead cross-functional teams to create the next generation of tools that optimize software experiences, eliminate friction, and enhance productivity in digital workplaces. Solve real user problems: Identify valuable and viable solutions to key customer challenges. Bridge design and engineering: Partner with product designers to ensure usability and collaborate with engineers to guarantee technical feasibility. Own the roadmap: Set a clear product strategy and build alignment across Engineering, Product Marketing, Sales, Technical Services, and Leadership. Become the go-to expert: Be the internal and external evangelist for your product by mastering market trends, user behaviors, product analytics, competitive dynamics, and customer feedback. Drive delivery excellence: Lead agile ceremonies, manage product operations, oversee backlog prioritization, craft clear documentation, publish release notes, and support training initiatives. Qualifications Master’s degree in computer science or equivalent. 7+ years of experience as Product Manager in a B2B software company. Experience working with enterprise software, SaaS platforms, or application observability solutions. Entrepreneurial spirit, self-driven. Strong analytical skills or experience in data analytics, data science, data mining or data modeling. Extremely passionate about solving challenging real-life problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Professional-level English, spoken and written. Excellent communication skills, capable of influencing executive stakeholders. Nice to have: Experience as product manager for observability, application monitoring or data mining products. Demonstrated ability to achieve goals in an innovative and fast-paced environment while building extensible and scalable solutions. Proven experience in setting strategy, creating and releasing a product, ideally a B2B product. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior Product Manager (Data) Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are looking for a Senior Product Manager to define and execute the strategic roadmap to expand Nexthink Infinity’s data capabilities. This role focuses on enabling seamless L1 to L3 end-user device troubleshooting, accelerating issue resolution, and contributing to the development of our AI-driven platform. The successful candidate will collaborate cross-functionally with engineering, product, architecture, and customer teams to deliver high-value data solutions that power our product's growth. Your responsibilities will be: Strategic Roadmap & Vision: Define and maintain a clear and actionable roadmap for data capabilities, aligned with business priorities and feature team needs. Collaborate with leadership to develop a long-term vision for data collection and platform evolution, supporting company growth and future AI initiatives. Act as a subject matter expert in end-user device troubleshooting and the ITSM ecosystem, becoming a trusted partner for internal teams and customer-facing functions. Data Delivery & Execution: Lead the delivery of new data capabilities, ensuring time-to-value is optimized. Ensure new data is quickly adopted by feature teams, optimizing the L1 to L3 troubleshooting journey through close collaboration with the stakeholders. Identify and remove bottlenecks in the data collection processes and third-party integrations. Data Specifications & Platform Development: Provide clear, detailed specifications for data collection requirements, ensuring technical feasibility and alignment with product goals. Collaborate with data storage and access teams to ensure data is stored efficiently and in a standardized manner for easy consumption. Contribute to the evolution of data platform standards and processes, ensuring scalability, efficiency, and alignment with emerging needs Qualifications Master’s degree in computer science, engineering or equivalent practical experience with a strong technical foundation. 5+ years of experience as Product Manager in a product-led company, ideally in enterprise software or data-intensive platforms Entrepreneurial mindset – self-starter, proactive, and able to operate with autonomy in a fast-paced, evolving environment Strong experience in data analytics, with a proven ability to define, prioritize, and communicate data collection requirements across large and complex systems. Ability to think from first principles and map data needs to business and technical use cases. Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities. Comfortable working with technical teams, with a solid understanding of systems architecture, APIs, and backend infrastructure concepts. Extremely passionate about solving challenging problems. Proven ability to engage, communicate and present to various stakeholders such as engineers, designers, company leaders and customers in a constructive and collaborative relationship. Excellent communication skills, capable of influencing executive stakeholders. Professional-level of English, spoken and written. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Receptionist Intern (6 months) Intern Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We’re looking for a Receptionist Intern who enjoys creating a welcoming and organized workplace and has a natural talent for communication. In this role, you’ll play an important part in supporting the daily operations of our Lausanne office and helping to make it a positive and efficient environment for everyone. As a Receptionist Intern, you will be involved in a variety of tasks, such as greeting visitors, supporting office logistics, and assisting with weekly internal events. You’ll be part of the People & Talent team and will collaborate with different departments, giving you the opportunity to learn about office coordination, employee experience, and workplace culture. You will report to the Workplace Team Lead and work closely with the local team to support daily operations and contribute to a great employee experience. Workplace Duties Support the daily operations and overall upkeep of the Lausanne office, including meeting rooms and common areas. Welcome visitors and employees, manage mail and deliveries, and ensure a professional front-desk presence. Monitor and restock office and kitchen supplies. Assist with onboarding new employees and communicating basic health, safety, and security guidelines. Help organize internal events and team activities, and contribute to initiatives around sustainability and well-being. Provide general administrative support and act as a point of contact for workplace-related queries. What You’ll Gain Practical experience in a modern, international workplace. Exposure to office coordination, employee experience, and workplace operations. Opportunities to develop communication, organization, and teamwork skills. A supportive and inclusive environment where contributions are valued and where responsibilities can grow over time. Insight into how a modern tech company operates. A company that values sustainability, diversity, and innovation. Li-onsite Qualifications Ideally studying or recently graduated in hospitality, administration, or a related field in Switzerland. Friendly, professional, and service-oriented mindset, with strong interpersonal and communication skills. Organized, reliable, and detail-oriented, with a proactive and curious attitude. Comfortable using basic office tools (email, calendar, spreadsheets). Fluent in French and English; other languages are a plus. Available to work on-site in Lausanne; prior hospitality or customer service experience is an advantage. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Receptionist Intern Intern Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We’re looking for a Receptionist Intern who enjoys creating a welcoming and organized workplace and has a natural talent for communication. In this role, you’ll play an important part in supporting the daily operations of our Lausanne office and helping to make it a positive and efficient environment for everyone. As a Receptionist Intern, you will be involved in a variety of tasks, such as greeting visitors, supporting office logistics, and assisting with weekly internal events. You’ll be part of the People & Talent team and will collaborate with different departments, giving you the opportunity to learn about office coordination, employee experience, and workplace culture. You will report to the Workplace Team Lead and work closely with the local team to support daily operations and contribute to a great employee experience. Workplace Duties Support the daily operations and overall upkeep of the Lausanne office, including meeting rooms and common areas. Welcome visitors and employees, manage mail and deliveries, and ensure a professional front-desk presence. Monitor and restock office and kitchen supplies. Assist with onboarding new employees and communicating basic health, safety, and security guidelines. Help organize internal events and team activities, and contribute to initiatives around sustainability and well-being. Provide general administrative support and act as a point of contact for workplace-related queries. What You’ll Gain Practical experience in a modern, international workplace. Exposure to office coordination, employee experience, and workplace operations. Opportunities to develop communication, organization, and teamwork skills. A supportive and inclusive environment where contributions are valued and where responsibilities can grow over time. Insight into how a modern tech company operates. A company that values sustainability, diversity, and innovation. Li-onsite Qualifications Ideally studying or recently graduated in hospitality, administration, or a related field in Switzerland. Friendly, professional, and service-oriented mindset, with strong interpersonal and communication skills. Organized, reliable, and detail-oriented, with a proactive and curious attitude. Comfortable using basic office tools (email, calendar, spreadsheets). Fluent in French and English; other languages are a plus. Available to work on-site in Lausanne; prior hospitality or customer service experience is an advantage. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Full-Stack Software Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description You will work with some of the most exciting new technologies, allowing you to build truly distributed cloud-native applications using a modern open-source technology stack and deploy it to multiple regions across the globe You will play a central role in developing the next-generation alerting systems by designing and implementing anomaly detection algorithms You will contribute to the development of intelligent features, including AI-powered insights to enhance user troubleshooting You will design and build system components that can ingest, query, and process real-time streams of data You will have end-to-end responsibility for feature development and work closely with designers, product managers, and other engineering teams Spark off co-workers who will challenge your thinking and help you to achieve your full potential Qualifications BSc/BEng or Masters in Computer Science (or equivalent) Proficient in Java (17+) Solid understanding of front-end technologies such as React, Typescript Understanding of cloud-native architectures (AWS or comparable), containerisation (Docker), and orchestration (Kubernetes / ECS). Curious mindset with an eagerness to learn and adapt Strong communication skills in English, capable of explaining complex ideas to non-technical people Nice to have Java frameworks knowledge (Micronaut, Spring) Experience working with distributed data (Apache Kafka, Flink) Basic experience in integrating with LLMs (e.g., Prompting, Evaluation, Observability) Familiarity with GitOps, CI/CD, IaC Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Product Manager Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We’re at an exciting point of transformation. Today, our platform helps users explore and visualize data through dashboards and a robust library of UI components. Tomorrow, we’re reimagining that experience — powered by AI-native workflows and more intuitive, conversational interfaces. We’re looking for a Product Manager to take ownership of key areas of our product today, while growing alongside the team into the future. You’ll drive projects across internal UI tools, dashboard experiences, and platform-level capabilities that support feature development across the organization. This is a great opportunity for someone with 1+ years of product management experience, or 3+ years in a related field (engineering, design, analytics, product ops) who’s ready to take the next step in driving end-to-end product work. Example Projects We've Recently Shipped: A segmentation visualization that helps users quickly pinpoint which groups (e.g. departments, OS versions, app versions) are most affected by an issue — enabling faster root cause analysis and troubleshooting. A new range visualization that displays the median, minimum, and maximum values over time — giving users a clearer picture of data variability and helping them catch anomalies early. What You’ll Do Own and drive the end-to-end problem definition and prioritization of features, collaborating closely with design and engineering partners throughout delivery. Partner with customers to deeply understand their jobs-to-be-done, map user journeys, and identify friction points and unmet needs. Define and communicate clear problem statements, success metrics, and business cases, working with design to explore solutions and with engineering to validate feasibility. Support the design team in solution exploration, ensuring alignment with user needs and product strategy. Collaborate with engineering to plan and deliver scalable solutions that address validated customer problems and improve product value and usability. Make thoughtful trade-offs between speed, scope, and quality — balancing customer and business needs with technical constraints and delivery timelines. Write clear, actionable product specifications that articulate the problem, desired outcomes, and success criteria, and contribute to reviewing feature usability, accessibility, and consistency. Actively participate in agile ceremonies with the broader triad (product, design, engineering), including sprint planning, standups, backlog grooming, and retrospectives. Qualifications Bachelor’s degree in a relevant field (e.g. Computer Science, Design, Business, or related discipline) 1+ years as a product manager experience or 3+ years in adjacent roles (e.g., UX/design, engineering, product ops, business analysis), including meaningful product collaboration in a professional setting. Experience in the technology sector, specifically with web or SaaS products. Attention to detail and genuine curiosity for how users interact with data and interfaces. Ability to break down complex problems and translate into clear, compelling product improvements. Proven track record of collaborating with engineers and designers to ship high-quality product features. Excellent communication and collaboration skills, with experience aligning stakeholders and leading through influence. Familiarity with frontend concepts like reusable components, design systems, and layout structures. A self-starter mindset —proactive, autonomous, and comfortable navigating a fast-paced, evolving environment Professional-level English (spoken and written) Nice to have Background in B2B SaaS, internal tools or complex UI environments Experience building dashboards with tools like Tableau, Power BI or open-source frameworks (e.g., Metabase, Superset) Experience conducting discovery or user research to inform frontend design and interaction decisions. Why you’ll love it here Impact: Your work directly fuels Nexthink’s growth and market leadership. Growth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do. Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. Global Reach: Collaborate with a diverse, international team. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that NOT all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Group Technical Lead Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Workplace Experience group focuses on building the best-in-class DEX products to empower IT teams to see, diagnose and fix. The group is on a mission to make it very easy to get the right real time insights, fast and offer an extremely simplified yet very powerful, flexible automation capability. With the help of AI, the group aims to transform the product to achieve new possibilities. Set the guidance and direction for architecture, scale, reliability and DevOps practices across the group. Promote best practices across the group on cloud-native, AI-native engineering, CI/CD, quality related initiatives. Partner with PMs, EMs, TLs across groups to build and deliver value with clarity and velocity. Influence engineering wide decisions working closely across SRE, Developer Productivity and Infra teams. Be hands-on to develop code, review designs and implementations, debug PROD issues, guide complex refactors. Be a role model in the group to mentor other TLs and senior engineers. Qualifications 12+ years in the industry with 4+ years being tech lead or architect with hands-on exposure Proficient experience with Java Proven experience with Frontend technologies (ideally ReactJs and Typescript) Experience in API design, micro services. BSc or MSc in Computer Science, or equivalent work experience Able to design, implement, test, deliver and maintain product features Passionate towards continuous improvement, lean thinking, and high-quality work Motivation for complex challenges and learning new technologies Excellent communication and teamwork skills Professional-level English spoken and written Comfortable using GIT and build tools (CI/CD) Strong refactoring and test automation abilities Experience with observability and Cloud Practical knowledge of Kubernetes, Docker Hands-on Exposure to GenAI technologies will be a plus – LLMs, RAG, Prompt engineering etc Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Service Delivery Manager - End-User Device Troubleshooting Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description At Nexthink, we empower our customers to enhance their digital employee experience by proactively identifying, troubleshooting, and solving issues impacting Windows and macOS devices. We’re seeking an experienced Service Delivery Manager to take on the role of Product Manager specialized in End-User Computing (EUC) to lead and expand our troubleshooting capabilities across the entire user journey—from data collection and issue visualization to automated remediation with Nexthink Act. Your mission: • Become Nexthink’s resident expert on end-user device troubleshooting, internally guiding product teams and externally advising customers. • Lead customer workshops and consultancy sessions, identifying new data insights and product enhancements to continuously improve troubleshooting effectiveness. • Define and drive the product strategy and roadmap, aligning cross-functional teams including Engineering, Product Marketing, Sales, Technical Services, and Senior Management. • Deeply understand customer needs, competitive landscape, and industry trends, ensuring this knowledge shapes product development and customer success. • Collaborate closely with agile teams, managing product operations such as backlog management, prioritization, documentation, release notes, and training sessions. Qualifications Must-have: • 10+ years of experience in EUC technical support. • Proven track record in diagnosing, configuring, and troubleshooting Windows 11 and macOS operating systems. • Experience in project management or product management, specifically in EUC solutions. • Consulting experience with proven skills leading customer workshops and strategic sessions. • Entrepreneurial mindset, highly self-driven with excellent problem-solving capabilities. • Exceptional communication and presentation skills, able to effectively engage stakeholders across Engineering, Design, Executive Leadership, and Customers. • Professional-level proficiency in English (written and spoken). Technical Skills: • Proficiency with endpoint management solutions such as SCCM, Intune, Jamf. • Experience managing and troubleshooting software deployment, patch management, and application compatibility issues. • Solid networking knowledge (DNS, DHCP, VPN, Wi-Fi configuration). • Experience with security concepts (antivirus, malware remediation, encryption tools such as BitLocker or FileVault). • Ability to use advanced diagnostic and log analysis tools to rapidly pinpoint root causes. Join us at Nexthink, where your expertise will directly shape innovative products that transform digital employee experiences worldwide. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

AI & ML Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description Are you passionate about AI and eager to drive innovation in a fast-paced, impact-driven environment? Do you have experience developing AI-powered applications and enjoy mentoring others? If so, we invite you to join Nexthink as an AI & ML Engineer! As a key member of our AI team, you will design, develop, and deploy scalable AI solutions, leveraging cutting-edge technologies to enhance digital employee experiences for millions worldwide. Responsibilities Lead AI Development – Design and implement AI-powered products, with a strong focus on Agentic systems. LLMs done right – Create evaluations and define metrics of success using cutting edge AI platforms. MLOps - Implement and manage MLOps practices to streamline the deployment, monitoring, and maintenance of models and in production environments. Collaboration & Leadership – Work closely with software engineers, data scientists, and product teams to align AI capabilities with business needs. Mentorship & Coaching – Guide and support junior AI engineers, fostering a culture of learning and knowledge sharing Qualifications BSc/MSc degree in Computer Science, Machine Learning, Data Science, or a related field. Hands-on experience in LLM-powered production applications. Strong proficiency in Python and AI frameworks (e.g., LangChain, PyTorch). Proven experience with AWS and cloud-based AI deployments. Solid understanding of AI model fine-tuning, optimization, and evaluation. Knowledge of reinforcement learning, retrieval-augmented generation (RAG), and multi-agent AI architectures. Strong data intuition: ability to inspect raw logs, design metrics, and quickly identify quality regressions Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Familiarity with MLOps best practices for deploying and monitoring AI models in production. Excellent problem-solving skills and ability to work in a fast-paced, collaborative environment. Eagerness to learn and adapt Strong communication skills in English, capable of explaining complex AI concepts to technical and non-technical stakeholders - we believe in learning by sharing. If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Junior AI Engineer Full-time Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. LI-Hybrid Job Description We are seeking a Junior AI Engineer with foundational knowledge in AI, GenAI, and Machine Learning. You will join one of our AI teams and assist them in prototyping, maturing, and shipping AI features to a production-ready level. You are a pragmatic, results-driven engineer who is eager to learn and understands modern AI stacks but thinks in terms of software reliability, performance, and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers. Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end, and infrastructure teams to bring delightful AI features to life. Responsibilities As part of the AI team at Nexthink, you will: Assist in implementing new AI features with high-quality coding standards and automated test coverage. Support solving the engineering challenges behind data collection, retrieval, evaluation, and inference at scale. Help build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments. Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production. Proactively propose new product capabilities or improvements based on user data and technology advances. Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community. Communicate effectively with (non-technical) stakeholders such as product managers and UX designers. Qualifications BSc/MSc in Computer Science, Software Engineering or a related field 0-3 years of professional software-engineering experience, including internships or projects. Basic experience in integrating with LLMs (e.g., Prompting, Evaluation, Observability). Demonstrated interest in delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics). Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline. Understanding of cloud-native architectures (AWS or comparable), containerisation (Docker), and orchestration (Kubernetes / ECS). Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs. Strong data intuition: ability to inspect raw logs, design metrics, and quickly identify quality regressions. Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans. Excellent communication and collaboration skills in English (spoken & written). If you’re excited about joing one of the top companies working on AI and pushing the boundaries of AI we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that NOT all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Senior AI Engineer Full-time Company Description Nexthink, a Swiss and global tech unicorn! Welcome to Nexthink - one of Switzerland's biggest unicorn tech companies! We're not just another tech company; we're revolutionizing how millions of people experience their digital experience. Why Nexthink? At Nexthink, we’re the pioneers of Digital Employee Experience (DEX) technology. Using a powerful mix of real-time analytics, clever automation, and cutting-edge AI and Machine Learning, we're helping some of the world's biggest companies create digital workplaces that delight their employees at work. Think of us as the architects of the future workplace! With a truly global presence, our teams innovate across different locations. Headquartered in both Lausanne, Switzerland and Boston, US, Nexthink has more than 9 offices worldwide.. We’re trusted by over 1,300 customers worldwide, and the best part? We’re just getting started! 🚀 We’re a team of passionate tech enthusiasts, problem solvers, and innovators. At Nexthink, collaboration is key—we encourage curiosity, creativity, and bold thinking. If you love solving real-world challenges and want to be part of an exciting growth journey, you might just be the Nexthinker we’re looking for! Job Description We are seeking a Senior AI Engineer with experience building and operating AI-powered software systems. You will join one of the AI teams and be responsible for prototyping, maturing and shipping AI features to a production-ready level. You will also integrate external AI services (e.g., LLM providers) into Nexthink’s cloud platform. You are a pragmatic, results-driven engineer who understands modern AI stacks but thinks in terms of software reliability, performance and user impact. You focus on creating scalable, observable solutions that solve real-world problems for our customers. Because the role is cross-functional, the ability to communicate complex concepts in simple ways is essential. You will collaborate with product, design, front-end and infrastructure teams to bring delightful AI features to life. Responsibilities: As part of the AI team at Nexthink, you will: Implement new AI features with high-quality coding standards and automated test coverage Solve the engineering challenges behind data collection, retrieval, evaluation and inference at scale Build and maintain CI/CD pipelines for AI components, ensuring safe, repeatable deployments Instrument robust online/offline evaluation metrics and dashboards to monitor quality in production Proactively propose new product capabilities or improvements based on user data and technology advances Stay current with the rapidly evolving AI engineering ecosystem and share knowledge with the Nexthink community Mentor junior engineers in best practices for shipping and operating AI features in production Communicate effectively with (non-technical) stakeholders such as product managers and UX designers Qualifications BSc/MSc in Computer Science, Software Engineering or a related field 5+ years professional software-engineering experience, including shipping and operating cloud services in production Experience in integrating with LLMs (e.g. Prompting, Evaluation, Observability) Demonstrated success delivering AI-powered features that serve real users at scale (e.g., retrieval-augmented search, Generative AI assistants, predictive analytics) Fluency in Python or at least one strongly-typed language (TypeScript or Java), with clean-code and testing discipline Solid grasp of cloud-native architectures (AWS or comparable), containerisation (Docker) and orchestration (Kubernetes / ECS) Hands-on experience with MLOps: reproducible pipelines, automated evaluations, feature stores, CI/CD for models or prompt/embedding configs Strong data intuition: ability to inspect raw logs, design metrics and quickly identify quality regressions Product mindset and empathy for end-users; able to translate fuzzy product requirements into incremental engineering plans Excellent communication and collaboration skills in English (spoken & written) If you’re excited about pushing the boundaries of AI and mentoring the next generation of engineers, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply—we value expertise, passion, and the drive to learn. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 📍 Very good location next to the Prilly-Malley train station. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.