Lenovo (Schweiz) GmbH

We use cookies and similar technologies to personalize content and ads and analyze our traffic Advertising Our advertising partners allow us to serve you relevant advertising across the web, based on your interests. They can also be used to limit the number of times you see an advertisment as well as help measure the effectiveness of our advertising campaigns. These partners may collect information about you such as your browser information, location, and/or IP address Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY) This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Experience Range - 5 to 8 Yrs Collaborate with EMS to monitor FC and supplyof local suppliers Weekly Meeting to monitor supply issues, Lead time etc. (with Dixon and Supplier management team) Supplier's capacity monitoring and interlock to see the bottleneck at supplier side Follow up on Current & Upcoming Projects (PBM, PM) CR raising and approvals follow up for adding local part to new product BOM Follow up on local part addition to new product BOM (RD) Qualification of localized parts for new product (Alt, Control run, Benchmark, HW/SW) Collaborate with dixon, LME team to run local parts sample on line Collaborate with PE, RD on sample results etc and part qualification Initiate Part addition in BOM after qualification Education Qualification - B.Tech/BE/ MBA (Any graduation/post graduation) NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities If you require an accommodation to complete this application, please contact

Why Work at Lenovo Description and Requirements As a Service Delivery Manager You will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Turkiye. The role reports to the Service Delivery Leader for the META region. You would act as the focal point for Commercial and Consumer Services across the Turkiye Market. What You will do: Managing KPI’s and Operational performance of the service provider network that provides a repair service on behalf of Lenovo Initiating and driving projects and initiatives focused enhancing on Customer experience, partner experience cost saving and operational excellence. Participating in META and EMEA wide regional projects as well as Working across the META Service organization (Technical Support, Premier and Premium Services , Logistics and Parts and fulfillment teams) to identify and drive improvements in the Turkiye market. Contributing to performance reviews with the Turkiye Executive leadership team and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actions Vendor Management Identifying potential opportunities for Services Sales and Upsell Assisting with resolving customer complaints and ensuing they are centrally logged and directed to the correct team Position Requirements: Customer focused approach with high efficiency at task execution, problem solving and handling customer special cases and escalations. Fluent in English ( Written and Verbal) and Turkish. Strong experience with end to end process; performance and vendor management. Strong Service Delivery front- and back-end knowledge Good understanding of typical Services and Warranty legal terms and conditions of specific region High negotiation and influencing skills; communication skills and ability to present / lead discussions at Executive Leadership level and with the Enterprise Customers. Ability to matrix manage across teams / organization to deliver results Basic level PC / Tablet Technical knowledge would be beneficial Data driven and Presentation building with data analysis. Bachelor’s Degree or minimum 5 years’ experience in a senior service-delivery role managing a network of service partners. What We will offer You: Medical Insurance Plan Life Insurance Meal Vouchers Transportation Allowance Employee Referral Bonus Children of Lenovo Employees Scholarship Program Employee Assistance Program, e.g., for health, legal & financial consultancy Internal E-learning Development Platform Available for Employees