Lenovo (Schweiz) GmbH

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Lenovo is one of the fastest growing technology companies on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. Over the past decade, Lenovo has effectively implemented a strong ESG framework and programs. Lenovo’s ESG efforts are focused on building resilience and helping to solve humanity’s greatest challenges. This determination positions Lenovo as one of the fastest organizations in terms of sustainability progress delivery. Lenovo always strives to do things differently so that they can consistently become better—for its customers, its employees, the communities where it does business, and the environment. To successfully address sustainability, Lenovo collaborates with its entire value chain and in the International Sales organization we are now focusing on our downstream ecosystem that includes channel partners, system integrators as well as customers. The Lenovo 360 Circle, our Channel Sustainability Community, is the foundation of the efforts we are aiming to drive to accelerate our respective journey and ultimately decarbonization is a priority. Lenovo’s strategy focuses on enhancing ESG progresses, promoting corporate citizenship and accelerating the transition to more sustainable business models. Our team is looking for a passionate and enthusiastic Sustainability ISO Global Program Manager to support the design and the implementation of an innovative and collaborative strategy and action plan with our downstream ecosystem. As part of our team, your key responsibilities will be: Key Responsibilities: Develop and maintain Lenovo’s sustainability learning and development resources for internal and external use. Lead and manage the onboarding process and materials for new Lenovo 360 Circle members. Collaborate with the Lenovo Partner Hub team to ensure accessibility and reliability of Lenovo 360 Circle pages. Work with Lenovo's sustainability Subject Matter Experts (SMEs) to maintain the internal Lenovo Sustainability Sales portal. Lead Lenovo 360 Circle focus groups related to circular economy and learning & development. Report and support key sustainability performance metrics associated with Education and Engagement initiatives. Act as a representative for partners, providing input on core solutions, marketing, and sales processes based on market sustainability needs. Collaborate with other Lenovo’s Business Units to incorporate channel engagement strategies into sustainability solutions. To be proactive in initiating new sustainability development projects. Provide weekly progress reports on key tasks. You possess: Previous experience as a Sustainability Program Manager or subject matter expert in a global and complex organization, preferably in the IT industry, or in a similar role. Proven experience in a Learning and Development role related to sustainability is advantageous. Strong expertise in Sustainable Project Management, with a preference for holding a Project Management Professional (PMP) certification. Excellent organization, presentation, and time management skills. A degree in Sustainability Management, Business Management, or a related field (an MBA is recommended). Language proficiency in English; fluency in other languages is beneficial. Strong Creativity, Self-driven, Empathy, Teaming and Tenacity will be key successful leadership skills for this role. This role will allow a flexible working schedule.

We use cookies and similar technologies to personalize content and ads and analyze our traffic Advertising Our advertising partners allow us to serve you relevant advertising across the web, based on your interests. They can also be used to limit the number of times you see an advertisment as well as help measure the effectiveness of our advertising campaigns. These partners may collect information about you such as your browser information, location, and/or IP address Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Description and Requirements As the EMEA ISG Premier Support Manager you will lead a team of highly skilled Premier technical support specialists, ensuring they deliver exceptional technical support to Lenovo’s premier customers. You will be responsible for driving team performance, developing technical expertise, and proactively managing customer relationships to maximize satisfaction and retention Hire, train, coach, and mentor technical support specialists.; Set and monitor individual and team performance goals; Foster a collaborative and positive team environment; Conduct regular performance reviews and provide constructive feedback; Identify and address team member training needs Maintain a deep technical knowledge of Lenovo’s Infrastructure products and technologies; Stay updated on the latest technical trends and advancements; Resolve complex technical issues and escalate critical issues as needed; Develop and implement knowledge sharing initiatives within the team Build and maintain strong relationships with key premier customers; Proactively identify and address customer needs and concerns; Manage customer expectations and ensure timely resolution of issues; Advocate for customer needs within the organization; Analyze customer feedback and identify areas for improvement Develop and implement processes to ensure efficient and effective technical support delivery; Monitor and analyze key performance indicators (KPIs) such as first call resolution rate, customer satisfaction, and resolution time; Identify and implement process improvements to optimize team performance; Manage team workload and resource allocation effectively; Stay informed of industry best practices in technical support delivery Additional Responsibilities: Prepare and present reports on team performance and customer satisfaction Develop and implement training programs for new products and technologies Contribute to the development of technical support documentation and knowledge base articles Stay informed of industry trends and participate in relevant training and development opportunities Qualifications: 5+ years of experience in a technical support leadership role (leading a team of 10+ IT engineers in corporate environment) is a must Proven track record of building and leading high-performing technical support teams In-depth knowledge of supported products and technologies Excellent problem-solving and troubleshooting skills Customer-centric approach and commitment to exceeding customer expectations Additional Desired Skills: Experience with ITIL or other service management methodologies Project management experience Demonstrated ability to coach and mentor others Excellent analytical and reporting skills Experience in developing and implementing training programs What Lenovo can offer you: Opportunities for career development & growth Access to various training Performance-based rewards Flexible working environment (combination of working from home/office) We are looking forward to discussing this position with you soon! has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as-a-Service) model, and customers’ stronger preference for sustainability services. SSG continues to spearhead Lenovo’s service-led transformation, achieving almost 30% revenue growth year on year with a 22% operating margin. Growth has been strong across all three towers – support services, managed services & aaS, and project and solution services, with the latter two combined to account for almost half of SSG revenue. Meanwhile, SSG continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as-a-Service to Digital Workplace solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class If you require an accommodation to complete this application, please contact

We use cookies and similar technologies to personalize content and ads and analyze our traffic Advertising Our advertising partners allow us to serve you relevant advertising across the web, based on your interests. They can also be used to limit the number of times you see an advertisment as well as help measure the effectiveness of our advertising campaigns. These partners may collect information about you such as your browser information, location, and/or IP address Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Description and Requirements This a customer service role within the Lenovo’s Premier Technical Support team based in Slovakia In this role you will be delivering best in class support to Lenovo’s Premier Support customers in the Nordics. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. This role directly reports to our Technical Support Manager in Nordics Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation Identify the cause of hardware / software issues and provide a solution Resolve cases over phone and email Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues Provide input on recurring customer problems and share that information with other technical team members when relevant Monitor own ‘open case’ workload and drive to quick closure of errands Requirements: 1+ years of experience in Client Technical Support roles or Customer Service Interest in computers, hardware and software, with knowledge of Windows operating systems and Microsoft products Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets) Effective communication skills at all levels - written and verbally Business fluent Swedish and English (additional Nordic languages is an advantage but not a requirement) Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Home office flexibility upon team agreement You will report to SSG (Solutions & Services Group) organization structure SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class If you require an accommodation to complete this application, please contact

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way? Then you are exactly the person we are looking for! We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge. Your tasks: Responding to technical inquiries via phone, email and chat Assisting customers with troubleshooting and problem resolution Explaining of technical issues in a comprehensible and simple manner Ensuring an outstanding customer experience through empathetic and professional service Documenting of customer inquiries and solutions in the ticketing system Your profile: Advanced knowledge of IT and technical understanding Customer service or technical support experience is a plus Ability to simplify technical concepts Positive attitude, empathy and patience when dealing with customers Problem-solving skills Ability to work in a team and willingness to work together in a dynamic environment Flexibility and the ability to quickly adapt to new situations Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics Excellent communication skills in German (C1 – C2) and ideally also in English (B1-B2) If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support. What we offer: Healthcare and well-being: Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card Work - life balance Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth Development Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses Bonus system Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile based on seniority level Community life (CSR) Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership” You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements We are looking for a passionate EMEA Parts Supply Chain Sr Specialist. Key role is managing e2e performance for Premier customers, including parts availability, backorders, fulfilment and transportation, making sure we deliver best possible service. Involvement in projects related to continues improvement of processes and our Supply Chain network within EMEA, working together on delivering initiatives with both internal and external stakeholders. Additionally overlooking and tracking KPIs, making sure they are met by all our vendors - emphasize is on customer care approach, willingness to understand and proactively work on improving underperforming parts of Supply Chain, and professionally handle any escalation and communication to all stakeholders. We are dynamic, flexible organization with plenty opportunities for individual to explore different aspects within supply chain, depending on persons skills and interest. Responsibilities: Overlooking parts availability, carrier and warehouse performance and KPIs Communication with premier team, handling escalations and performance reviews Exception handling on order delays and issues with carriers and relevant stakeholders, Participate and support in data analyzing and requirements collection as part of projects implementation, Monitor, identify and escalate system issues and integration discrepancies with Lenovo IT, Identify opportunities and implement process improvement initiatives within the network Actively participate in Monthly/Quarterly business reviews with carriers / suppliers Required skills and experience: 1+ years of experiences in relatable position MS Office package knowledge, especially with handling large amounts of data in Excel Fluent professional communication in English, Strong Analytical skills and logical thinking Proactive and self-driven Organized and detailed oriented Relevant work experience with logistics or supply chain management is advantage A multitude of professional and personal opportunities An open and stimulating environment within one of the most forwarding thinking IT companies Flat structures and fast decision-making processes An international organization with a high focus on all types of Diversity in the team 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft / hard skills trainings and individual mentoring Employer contribution to the Third Pillar Pension System Life & life events insurance, fully covered by company

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Are you someone who loves unravelling mysteries and finding solutions? Do you have curious nature and a knack for deciphering complex data puzzles? Ever wonder how a giant tech company keeps its customer support running like a well-oiled machine? That's where you come in! This is your chance to dive into the world of data analysis, process improvements and call center activities (think fancy spreadsheets and reports that make a real difference). You'll be working alongside a great, international, diverse team to understand how our Premier Support call center operates, then use your data analysis skills to identify areas for improvement and develop solutions. Sound interesting? If you're a quick learner who loves a good challenge, we want to hear from you! Any additional skills on Project management, PowerBI, Python, Call Center Activities, AI Tools or Service Delivery will be considered as a plus. Premier Support Call Center data sources and develop regular reports and analysis that focus on the following; Customer Experience, Cost Performance and Operational KPI’s Forecasting Contact efficiency and contact channel mix Aged Cases Drive key driver analysis for contact channels as well as voice & non-voice contacts Develop business recommendations based on data analysis to drive customer experience and cost improvements Close cooperation with other functions within Lenovo Services Work with key stakeholder on understanding of existing processes Gather requirements for improvements from internal and external customers Scope and develop process documentation Be member of a wider virtual team supporting them with providing necessary inputs and documentation Track, document and drive agreed tasks Understand a scope of various services initiatives and provide support to Premier Leadership team to drive KPIs Support Lenovo Business partners with swift communication and helping to address queries Support/Facilitate regular business reviews with the wider team 1-3 Years’ experience in data analysis or Business Operations Analytical skills and dealing with ambiguity Ability to understand dependencies between complex processes and KPI Good presentation, communication and interpersonal skills for international collaboration Proficient in Microsoft Office programs and PC technologies Advanced in MS Excel Excellent organisation skills must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment Ability to work effective within virtual teams and drive results through others in a complex cross-functional organisation required Previous experience with services organization or a call centre is a plus Fluent English written and spoken Knowledge of contact centre infrastructure and CRM systems Python knowledge/Panda AI data analysis Base gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. What we offer: Healthcare and well-being Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card Work - life balance Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth Development Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses Bonus system Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile and car based on seniority level Community life (CSR) Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership” You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We use cookies and similar technologies to personalize content and ads and analyze our traffic Advertising Our advertising partners allow us to serve you relevant advertising across the web, based on your interests. They can also be used to limit the number of times you see an advertisment as well as help measure the effectiveness of our advertising campaigns. These partners may collect information about you such as your browser information, location, and/or IP address Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our This is a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Italy. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets, monitors, smart devices) maintaining high first time fix rates and dispatching parts to on site engineers as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. Responsibilities: Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting Identify the cause of hardware / software faults and provide a solution Work with Technical Account Management team to monitor and track issues to ensure speedy resolution Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues Provide input on recurring customer problems and share that information with other technical team members when relevant Monitor own workload and drive to closure Requirements: Knowledge on Windows Operating Systems and MS Products Ability to prioritize and manage daily workload effectively Effective communication skills at all levels - written and verbal Ability to see multiple perspectives Pro-active attitude and willingness to learn Other language skill is a plus Business fluent Italian, English Desirable Qualities/ Nice-to-have: Experience within IT Services and Working with Field Service Providers (notebooks, desktops, tablets, monitors, smart devices) Proven ability to troubleshoot both hardware and software across client products Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Home office flexibility upon team agreement You will report to SSG (Solutions & Services Group) organization structure SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class If you require an accommodation to complete this application, please contact