Biogen International GmbH

Omnichannel Engagement Lead, Global CE&O Full-time Region: EU+/Canada Department: Commercial Job Description About the role: As Omnichannel Engagement Lead you are responsible for defining and driving the assigned Therapeutic Area (TA) end-to-end Omnichannel Engagement Strategy, enabling meaningful connected experiences across multiple customer groups to achieve brand differentiation and support patients' access to Biogen's medicines. Here you work closely with the Therapeutic Area teams to articulate the customer engagement aspiration in line with the Product lifecycle and mobilize the organization to enable it through deep customer understanding, innovative mindset, and partnership with key stakeholders across the business, including iCoE, PDC members, IT, GMs and Affiliate teams. This role develops and translates strategy into execution, providing hands-on experience through all design and implementation phases, including delivering the Customer Experience blueprint and plans to operationalize integrated campaigns. You orchestrates key customer-centric content, recommends informed channel choices, enables personalization at scale, and prioritizes critical metrics aligned to expected business and customer outcomes. You will report to the CE&O Head of Customer Engagement. Location Baar, Switzerland, due to the nature of the role, international travel may be required to attend meetings and facilitate program execution. What you 'll do Customer Engagement & Omnichannel Strategy · Engage as a thought partner and Omnichannel expert with TA/iCOE/PDC to define, enable, and maintain Omnichannel strategies leading to seamless, differentiated and connected Customer Experiences based on business scenarios and customer insights and orchestrating the necessary capabilities to executive against expected outcomes. · Understand the needs of different customer groups (including patients) to develop clear guidance on optimizing targeting and segmentation. Gather and analyze feedback, surveys, and data to gain insights into preferences, pain points, and expectations. · Lead the implementation of fully integrated Omnichannel engagement models, from concept to execution, delivering Brand toolkit assets including Content Modules, Digital Personas, SEO/SEM, display advertising, and channel orchestration (F2F & Digital) according to key countries’ archetypes. · Define what success looks like, prioritizing key metrics and implementing appropriate tracking aligned to Therapeutic Areas’ strategic drivers. Proactively monitor and evaluate end-to-end customer experiences (HCP engagement tracking) across multiple channels and customer touch points and recommend follow-up actions according to progress. · Set clear communication about the strategy and implementation plans, including expectations, necessary resources, and operational impact on Affiliates. Driving capabilities and continuous improvement · Liaise with Global, iCOE members and country teams to understand critical business priorities and collaborate with functions and stakeholders across the organization to develop capabilities required to realize our business potential. · Orchestrate content creation with the TAs team, key markets, and partner agencies, ensuring appropriate tagging and storage to drive re-use. · Understand current best practices, identify opportunities to improve planning and execution processes, and provide tools and advisory support to help markets deliver differentiated customer experiences while ensuring the application of compliance, legal & data regulations. · Foster experience exchange and learning loops through internal community engagement, creating opportunities to nurture and support new ideas and showcase best practices and market trends Innovative mindset · Champion mindset shifts required to adopt innovative engagement models to fully unlock new possibilities for our business and the patients we serve. · Be a change agent who effectively communicates strategy, vision and capabilities implementation, and gains buy-in from organizational stakeholders, including senior leadership. · Drive innovative experiments through design thinking and agile methods, monitoring learning and results, and enabling scale-up of successful cases that deliver business and customer value. · Proactively seek new solutions and methodologies, deliver regular market analysis, and provide complete recommendations with practical application of emerging trends and opportunities to enhance customer engagement. Who you are: Dynamic individual who can balance strategic vision with a hands-on approach, effectively turning ideas into action. Innovative thinking. You thrive on challenge and will be a highly collaborative, perceptive, and analytical problem solver, and exhibit strategic and innovative agility . You are credible, dynamic, and creative professional with high energy and customer-centric mindset. Demonstrate excellent communication skills and strong personal presence. Individual contributor role that will work across functions and geographies to drive Global initiatives, as well as local affiliate capability building. This is a critical influencing role, and hands-on expertise is required to equip Biogen with better strategies and plans to engage key customer groups. Qualifications Education: BA/BS degree in marketing or equivalent required Minimum of 10 years’ Customer Engagement, Digital and Omnichannel Experience, preferably in the healthcare and consumer goods industry Desired experience in working in Affiliate and Regional roles. Proven track record of planning and delivering high-impact omnichannel strategies and innovative go-to-market models, both at launch and across the product life cycle Demonstrated experience in stakeholder management, influencing and leading large international programs. Deep knowledge of Customer Experience Management and Customer Journey mapping Desired Knowledge of Customer-facing activities, such as Customer mapping, Segmentation, and CRM applications. Experience planning, negotiating, and allocating resources, including people and outside spending across a portfolio of Brands. Specific technical experiences should include knowledge in Customer Experience Management, Omnichannel Strategy, Digital channels, Digital content strategy, marketing automation; Online Events, Social Media, Personalization, field applications, Digital tools and platforms Fluent in English and additional languages beneficial Additional Information Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

Senior Manager, Regulatory CMC Small Molecule Lead Full-time Region: EU+/Canada Department: Regulatory Job Description About the role In this role you are responsible for providing Regulatory CMC expertise into the development and implementation of the global regulatory strategy, operations and planning for the CMC aspects of assigned projects/products. Responsibilities include preparation and compilation of submission/documentation for specific small molecule projects working as or working with the Regulatory CMC Lead and key stakeholders, primary contact for affiliates on Regulatory CMC activities in the assigned regions and managing of routine and non-routine Health Authority interactions as delegated. Depending on the stage of development and complexity of the program, this role can be a Regulatory CMC Lead for early stage development programs or working with the Regulatory CMC Lead for late stage development or commercial programs. The Regulatory CMC Lead is the primary global contact for Regulatory CMC activities associated with the program and will report to the Regulatory CMC Small Molecule Team Lead. This candidate must have proven leadership and abilities to work cross-functionally and across cultures. Strong communication, Regulatory CMC small molecule strategic and operational knowledge and interpersonal skills are required. What you'll do Providing strategic and operational Regulatory CMC expertise and support in cross-functional teams, as required, and working flexibly within and across regions to provide broad operational support to ensure the delivery of project/products and business objectives. Preparation and delivery of CMC Regulatory operational plans for products in the assigned regions and supporting the preparation and delivery of regulatory submissions (including IND/IMPD/CTAs/MAAs) Responsible for submission from defining content to leading reviews as required to ensure complete, concise and accurate submissions to Health Authorities. Writing and / or Review of regional and global CMC submission documents and responses to Health Authority questions Monitoring changes in the Regulatory CMC environment to support and advise key stakeholders and teams. Providing input into Regulatory CMC risks assessment and mitigation plans and ensuring they remain in line with the overall global Regulatory CMC strategy. Coordinating and completing regulatory assessments of CMC changes in the designated systems. Responsible for assuming responsibilities from the Team Lead or Global Regulatory CMC lead, as agreed and delegated, and maintaining open lines of communication on assigned projects/products to ensure awareness on status and issues relating to submissions. Responsible for leading or assisting in delivery of project assignments supporting business needs e.g. representation of Regulatory CMC on cross functional work streams. Responsible for leading or assisting in delivery of Regulatory CMC initiatives and the development of Regulatory CMC standards and SOPs, as assigned. Ensure that appropriate records are maintained in the designated system for submission in assigned regions Who you are Enthusiastic orientation to teamwork. You work inclusively and collaboratively, effectively and efficiently with others internally and externally. Strong conflict resolution skills: proven abilities to effectively and expeditiously reach satisfactory resolution among all involved parties. Qualifications BS University degree in Life Sciences, Engineering, Biotechnology, or relevant Pharmaceutical Science; Graduate degree preferred. Regulatory Skills Minimum 3 years relevant experience in the pharmaceutical industry or a regulatory authority CMC review capacity, with at least 3 years of experience in Regulatory CMC and preferably 2 years professional experience in pharmaceutical manufacturing, analytical development, or quality assurance/control or related technical field. Successful authoring and contribution to delivering CMC submission documents of development and/or marketed products (biological, oligonucleotide, and/or chemical entities) Broad background of registration experience gained from working in the pharmaceutical industry or a regulatory authority in one of the ICH regions on development and/or post-approval products Experience of direct communication and negotiation with regulatory agencies on CMC matters Knowledge of GMP requirements and standard systems (e.g. change management systems) Demonstrated competence in leading cross-functional teams and operating within a matrix organizational structure Leadership/Management Skills Ability to work, with responsibility, both independently and within project teams or committees to attain group goals and key project milestones. Ability to influence cross-functional stakeholders to ensure execution of optimal RegCMC strategy Demonstrated inclusive leadership and emotional intelligence, along with verbal and written remote working communication abilities. Demonstrated strategic thinking, change champion leadership, and risk assessment, including ability to integrate overall business objectives into the goals/vision/values of department and to communicate these effectively. Demonstrated competency in operations, planning, project management and tracking projects of high complexity and risk with clearly defined critical paths. Proven ability to manage projects across global locations/time zones. Proven ability to create strong, productive working relationships in a global setting with many different cultures. Additional Information Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

Intern - Regional President's Office Full-time Region: EU+/Canada Department: Administrative Job Description About the role Internship: 12 months duration Location: Baar, Switzerland Support the Regional President, Head of Operations and European Leadership Team. You will work in a dynamic and fast-paced environment, responsible for generating strategic insights on market research and business analytics. You will also support and contribute to projects, various strategic business activities, and manage administrative tasks as per business need, to ensure operational efficiency. You will take ownership on certain business related Projects and be a trusted partner for ICOE Center for region related topics in accordance with local SOPs. What you'll do EXECUTIVE AND STRATEGIC SUPPORT Performance Monitoring: Responsible for suggesting and supporting the generation and reporting of performance indicators as well as briefing materials to the European President and his team. Decision Support: Provide analysis to the European President, Head of Operations and team on inquiries, key decisions or initiatives, drawing on data and insights gathered cross functionally to inform strategic direction. Take actions based on executive feedback. Executive inquiries: Working on the everyday action items, that allow executive team members to focus on their priorities, such as working cross functionally and serving as a liaison between department leaders on project coordination, business administration and initiatives. Communication Liaison: Assist the European President and Presidents Office with scheduling to optimize his limited time. Supporting in the organization of logistics, meetings, and emails. Support the communication flow between the president’s office and the other European departments. BUSINESS OPERATIONS Cross-Functional Collaboration: Support alignment of priorities, share information, and drive cross-functional initiatives across Region and ICOE. Operational Oversight: Support the head of operations in management and coordination of daily operational activities to ensure they align with both the organizational and department goals and objectives. Process Improvement: Develop proposals and build cross functional relationships to support efficiency and responsiveness of existing operations and help define new operational strategies. Individual Projects: Own and Manage Projects independently or under the supervision of Head of Business Operations PROJECT MANAGEMENT Project Delivery: Providing hands-on support to transform ideas into reality and monitor their progress. Steering strategic business initiatives from genesis to fruition. Performance Monitoring: Establish proposals for key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement and support the implementation. Project assessment and facilitation: Contribute to or execute new European initiatives or special projects. Facilitate and oversee initiatives to completion. Meeting Management: Supporting and driving meetings and workshops with meticulous planning and coordination. Keeping meetings focused and planning and coordinating them effectively. Who you are: Eager to learn and willing to challenge status quo with an international mind-set. You are a good team-player with the ability to navigate in ambiguity Qualifications A Master’s degree in a relevant subject, such as business management, finance, economics, marketing or scientific discipline or similar areas. Strong academic achievements Excellent analytical skills Excellent communication skills and ability to communicate at all levels of the organization Extracurricular activities that demonstrate your drive and skillset Professional fluency in English, and additional languages are considered a plus Additional Information Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

About This Role As the Sr. Manager, SRM (Supplier Performance and Innovation Partner) for Sourced Materials you are responsible for building and maintaining positive relationships with vendors, suppliers and strategic partners ensuring performance is aligned with company needs. Key driver to ensure Biogen has continuous supply of commercialized products to our patients and implementation of innovation into pipeline products. You play an important role in optimizing expenses and streamlining supply chain costs, while strengthening our core capabilities to supply to market. The role will be the conduit between strategic priorities and working jointly with suppliers to improve lead-times and financials. Responsible for incorporating innovation, managing risks, monitoring supplier performance, establishing regular communication/connection point and the key contact to resolve issues that may arise. This is a highly visible position with regular interactions with top leader to influence and drive improved processes, information, and performance. This role will report into the Supplier Relationship Management and Business Operations Lead. Location: Baar, Switzerland What You’ll Do Lead Supplier Relationship Management Team linking Procurement, Finance, Quality, and other internal Biogen partners to provide ONE voice of Biogen to external partners. Coordinating, facilitating, and participating in quarterly meetings with strategic partners where supplier performance is reviewed, demand projections shared, and pathway forward is agreed. Driving innovation to integrate changes between programs, suppliers, and customers. Build rapport with vendors/suppliers and role model teamwork with the procurement mangers to improve value from contracts and relationships. Establish and maintain collaborative stakeholder relationships across the organization and evaluating performance throughout all contract phases. Understanding internal processes that are triggering complexity externally to our partners and driving improvements to establish Biogen as a customer of choice. Supplier Performance Tracking and drive for continuous Improvement Establish and agree upon supplier performance KPIs (Delivery lead times, quality attributes, escalation pathways) Review existing performance against delivery plans and quality agreements. Financial accountability to improved collaboration and pricing Geographic impacts, tier 1,2,3 supply points and risk analysis. Understand political / geographical risks linked to supplier manufacturing sites and tiers of supplier network. Cross reference identified risks across Biogen supplier network for compounding risk nodes. Proactively identify alternatives to limit risk to Biogen supply either by proposed dual sourcing approaches or inventory management techniques. Annual Supplier Supply/Risk assessment Develop and management supplier relationship strategy and engagement model in alignment with PO&T/Biogen business objectives. Review KPIs against targets, assess corrective actions/plans and assign target dates for actions to be complete. Identify supply constraints and propose alternatives to mitigate risks (short term/long term) Who You Are You excel at building relationships with internal stakeholders and external partners while managing risks. You have experience managing performance against SLAs combined with having a profound service mindset. You think about the bigger picture and how innovation can be brought into the process. Bachelor’s degree in business, Engineering, MBA, Management, Project Management, Finance, Education, Science, Supply Chain Management, Performance business is required, MBA preferred. Minimum 7 years of related experience required, including supplier relationship management experience in a GMP environment. Provide strong and visible leadership – strong ability to lead using indirect management and influence. Utilize strategic thinking to shape the plan and gain buy-in from the sourcing and procurement organization and other stakeholder functions. Enlist strong process and project management skills/ability to manage change. Employ strong people skills — an ability to envision, energize, and enable both the sourcing and procurement organization and other functions, and, where necessary, lead performance management decisions. Have an ability to work multifunctionally across organization boundaries and lead the shift from an inside-out culture to an outside-in, customer-centric organization. The ability to uphold the goals and culture of the organization. The ability to understand the values of team members, and lead and support them appropriately. Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.